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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

My life has change since been on stepchangetting.

Sicneville been on the stepchange management budgeting scheme, my life has changed. I have been able to sleep at night, and not worry about any debt collector coming to my door, or receiving any ccj. I have been able to put aside funds for any emergency. And I have been stress free. Stepchange has changed my life, as I am now able to stick to a budget. I was several thousand pounds in debt, and will be debt free soon. I can't thank them enough. Reviewed on: 22nd July 2021

Excellent service

Excellent service and friendly understanding staff. Very helpful at difficult time. Well needed service Reviewed on: 22nd July 2021

Fantastic Support

The day I decided to call Stepchange and discuss my situation with them was something I wish I had done sooner! It was like a weight lifted off my shoulders. They were very helpful, very professional as well as polite and friendly and I cannot thank them enough for the pressure they have taken off me. I was making myself ill with worry but they were so reassuring and helpful. Great service, I would definitely recommend them to others needing help. Thank you Stepchange … Reviewed on: 22nd July 2021

Step Change offer a vital service for a lot of people

These are difficult times for a lot of people and Step Change are always there to help Reviewed on: 22nd July 2021

Totally amazing and Friendly

First Class service and always on hand for advice and when things go wrong and get upset they truly no how to calm you down Reviewed on: 22nd July 2021

Life-changing

They completely changed my life and saved me from living in spiralling debt. In September I should be debt free after a few years of their support. And it’s a free service. They are AMAZING. Reviewed on: 22nd July 2021

Worry free

I didn't know what to do or who to turn to when I had spiralling debts. Step Change took all the worry away. Reviewed on: 22nd July 2021

good and helping company

a very good company that helps in various types of matters, I recommend Reviewed on: 22nd July 2021

Highly recommended financial support

I thoroughly recommend StepChange as I have been nothing but supported by them at a time when I needed it the most. Great customer service and sound advice and support. Reviewed on: 22nd July 2021

practical and effective assistance

effective and realistic assessment of financial issues Reviewed on: 22nd July 2021

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