Write a review

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16327 reviews)

View other StepChange products

4.95

Based on 16,327 reviews, last reviewed 7th May 2026

77550% increase in 5 star reviews

in the past 90 days

800% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so scared and stressed, and their approach and... I was so scared and stressed, and their approach and clarity helped me move forward and get a plan to manage my debt. Professional, clear communicatio... Read more Reviewed on: 7th May 2026

Latest lowest rating:

2

Not neurodivergent friendly and poor communication w... Not neurodivergent friendly and poor communication with creditors Reviewed on: 7th May 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16327)

Best thing I have ever done

Step change have changed my life. The support you get and what they do are amazing. So helpful and always understanding. I would Not be where I am today with out them. Reviewed on: 23rd April 2020

Simply Amazing

Im a grown man who has worked in fast paced tough environments but I burst into tears after speaking to one of the agents from step change. I had got to the point when I no longer thought I deserved help or for someone to speak to me like a human. They were kind, supportive and explained everything so well. They continue to support me now through my DMP it means I can repay my debts without losing everything and still being able to live. Simply outstanding Reviewed on: 23rd April 2020

Stress

They took the stress away by dealing with my lenders , and asking them to hold the interest. Reviewed on: 23rd April 2020

Amazing

Everything they provide is high calibre, the staff are amazing and they put your at ease, until I used stepchange there was no way out Reviewed on: 23rd April 2020

StepChange are inspirational; giving cause for hope and peace of mind to customers who are deeply-affected by a myriad of life events.

I am Financial Services Executive Consultant. I specialise in Banking/Credit experiences and have followed StepChange for a year. They are true pioneers of customer financial wellbeing. Reviewed on: 20th April 2020

incredible service and peace of mind

efficient and helpful service, I will be debt free in one month. Reviewed on: 11th April 2018

Excellent reassuring service

During a stressful time were very calm and reassuring and provided professional, reliable advice and a solution to debt problem. Reviewed on: 29th May 2017

Excellent advice

I've contacted step change a number of times and each time they are clear, non judgemental and knowledgeable. Reviewed on: 25th May 2017

Finances Took a Turn for The Worst - Step Change Where There To Help

My finances took a turn for the worst after experiencing a bout of depression, the debts kept mounting, I kept sweeping the problem under the carpet as I struggled to make payments and general living costs. In my desperation I contacted Step Change to seek advice and it was a huge relief, The staff at Step Change helped me set up a payment plan that was far more manageable and did so with a level of exemplary customer care and human empathy. This wonderful charity is a none-profit organisation and the amazing staff treated me with the utmost respect and understanding. Now I feel there is a light at the end of the tunnel. Reviewed on: 23rd May 2017

Perfect service for many years

I have been with stepchange since it was the cccs and have never had a problem, the service is great and it's quick and easy to update debts and annual review by doing this online, they do not charge and fees and are there for you not your creditors, I am no longer in the debt management plan but I do recommmend these to anyone struggling with debts Reviewed on: 15th May 2017

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt solutions
from Back2Credit 4.92 from 2016 reviews
Debt Collection
from Intrum 1.36 from 4 reviews
Debt Collection
from High Court Enforcement Group 1.60 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 5.00 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub