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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18663 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18663)

Super service

Step change to all my worries away and made my life so much easier. Everyone I have spoken to have been kind efficient and very helpful. Reviewed on: 22nd July 2021

Stopping the stress of unwanted letters, emails and calls

They're great. They help me contact my credit and stop the the stress of unwanted letters, emails and calls. Reviewed on: 22nd July 2021

Mess

I was in a financial mess and my Daughter said Try step change so I phoned and did an expense Review and step change helped me with my debts and now I don’t get threatening letters And my creditors are ok with my payments Reviewed on: 22nd July 2021

Helped me with my mine field of debt and put my mind at rest for the first time in months

The charity took me through my options step by step and helped me put a payment plan together which suited my creditors. I am forever grateful to them . Reviewed on: 22nd July 2021

The most helpful understanding advisors

Amazing advisors they listen and go out of their way to put u at ease and find a solution Reviewed on: 22nd July 2021

Always helpful in difficult times

I’ve had financial problems for years it’s not getting better for me yet as a self employed person this last year has been particularly stressful step are very efficient I’d always recommend them Reviewed on: 22nd July 2021

Staff were helpful and easy to talk to

Step change has enabled me to pay my depts without the worry of courts bailiffs or someone calling I'm so grateful . Reviewed on: 22nd July 2021

Excellent service

I received excellent service and total understanding. The whole team are always very helpful when i need to contact them. Reviewed on: 22nd July 2021

Great reassuring support

Supporting and knowledgable staff, always willing to listen and provide a coaching and solution approach. Reviewed on: 22nd July 2021

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