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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Amazing and trust worthy.

I feel.at peace as I know they are taking control of my situation. Reviewed on: 24th June 2021

A weight off your mind

I was weighed down and going under with debts and needed time to breath. Stepchange gave me that breathing space, lifted the weight off my shoulders long enough for me to reorganise and get on top of my debt. A very friendly and helpful organisation...a life saver. Thank you Reviewed on: 24th June 2021

They're Life Savers

100% Stepchange saved me during the pandemic. Without their aid, I honestly wouldn't like to think where I'd be. Reviewed on: 24th June 2021

StepChange

These people are very helpful and courteous don’t talk down to you and explain everything to you Reviewed on: 24th June 2021

So helpful and a life saver

They have been so helpful in my circumstances (redundancy, heart attack and stroke) and have guided me through every step of the process, taking the stress and worry away. Reviewed on: 24th June 2021

Lifesavers!

After getting married 5 years ago I found our finances took a terrible nosedive. I was distraught as I had never been in debt before and was basically terrified of what was going to happen next. Court cases, bailiffs at the door? Stepchange were recommended to me and I'm so glad of it. They took total control of my finances, were compassionate, non judgemental and professional. As the title of this review says, lifesavers! Thank you Stepchange.. Reviewed on: 24th June 2021

TPP

So helpful and not judgmental. Took my stress away Reviewed on: 24th June 2021

Good to have support in these difficult times

I have had some encouraging email alerts with various examples of people who are going through the same problems as myself and the progress they have made as well as what they had to do to make those changes. Essentially they were given excellent advice from Step Change to help them to get back on track with their finances. Reviewed on: 24th June 2021

Brilliant

They gave me total support and guidance in my most difficult time. They were totally nonjudgmental.I would recommend them with hesitation. Reviewed on: 24th June 2021

Saved my life

I did not know what would happen to me how i would pay my bills i was terrified. Stepchange made me want to live when they took over my finances. Reviewed on: 24th June 2021

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