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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Brilliant service

Guidance step by step. Really helpful team. Explained all of the options and the outcomes. Really good service Reviewed on: 24th June 2021

Review

There are always there when i need them Reviewed on: 24th June 2021

Life hack

Step change have always been there for me, through the good and very bad times. They are never judgemental towards me, or my circumstances and can be relied on to know the best way forward for me. In my opinion step change are the only debt consultants that you could ever need. Thank you Reviewed on: 24th June 2021

Service

Customer service has been excellent we’ve been going through a bad time but Zoe I think that’s her name sorted us out and made us feel more at ease. Reviewed on: 24th June 2021

Professional, understanding.

After years of stretching my budget to pay debts,Step Change was recommended by a creditor! Have now had a period of calm and consolidation. So helpful to my finances and peace of mind. Thank you Reviewed on: 24th June 2021

Very friendly and efficient staff.

I have been on debts and I was very help from any member of the team to deal with my creditors. Reviewed on: 24th June 2021

Made my life less stressful.

Stepchange took a load of my mind Reviewed on: 24th June 2021

Professional and helpful.

They’re a godsend. Particularly in these unusual times. Reviewed on: 24th June 2021

Excellent

Phone these first they are a 5 star service Reviewed on: 24th June 2021

Fantastic help!

Step Change have really helped to take my debts off my conscience. Couldn’t recommend them enough to take away the stress. Reviewed on: 24th June 2021

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