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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Very easy to deal with

Friendly and knowledgable staff who put you at ease in difficult situation. Very grateful to all. Reviewed on: 24th June 2021

Step Change Experience

Stepchange are truly helpful and dedicated to what they do. They show not only professionalism, but passion towards their clients. I talk from experience. Reviewed on: 24th June 2021

Any problems there is always a solution when I seek advice

Got into difficulty paying my debts step change took the worry off my shoulders and sorted the problem out you never know what’s round the corner Reviewed on: 24th June 2021

So helpful

I was worried that my debts might soon get out of control. But after contacting StepChange they have been brilliant. They are understanding and helpful and have helped me get back on my feet again. Thank you StepChange! Reviewed on: 24th June 2021

1960

Helpful friendly and out me totally at ease speaking about my situation. I slept well for first time in months after discussing my debt with them. Reviewed on: 24th June 2021

Sorted out my worries

Given the diagnosis of being terminally ill is probably one of the worst things and the fear of not being able to pay off existing debts and thought of it being passed on to your loved ones is terrifying. Thankfully Stepchange were there to take me through the process sort out payments and give me piece of mind. Thanks all Stepchange staff for treating me in most professional and sympathetic way. Reviewed on: 24th June 2021

Excellent service every time

They are always there to help and are always there to help you understand each process of the way (even if they have already explained). They are very understanding to your circumstances and have excellent customer service. Reviewed on: 24th June 2021

Brilliant service

Guidance step by step. Really helpful team. Explained all of the options and the outcomes. Really good service Reviewed on: 24th June 2021

Review

There are always there when i need them Reviewed on: 24th June 2021

Life hack

Step change have always been there for me, through the good and very bad times. They are never judgemental towards me, or my circumstances and can be relied on to know the best way forward for me. In my opinion step change are the only debt consultants that you could ever need. Thank you Reviewed on: 24th June 2021

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