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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Calmness Within The Chaos

I'm almost into my 5th year of a 6 year DMP. So now there is light at the end of the tunnel. So different to those dark days at the beginning where Stepchange we're my last hope. They we're calmness in the chaos of defaults, creditor calls and letter's. All of which Stepchange took control of to my great relief. Reviewed on: 24th June 2021

Kind & supportive - massive relief

I am so glad that I reached out to step change. From the first call to current they have been amazing. Such a relief. Reviewed on: 23rd June 2021

Relief for depression

Being contacted by debt collectors is a stress that cannot be resolved on my own. Step Change helped to resolve them. Reviewed on: 23rd June 2021

Easy to work with step change

Take all the pressure off me and just what I needed Reviewed on: 23rd June 2021

Peace of mind

When I felt everything was spiraling out of control Step Change were the life line. I can no sleep at night and can see the light at the end of the tunnel! Reviewed on: 22nd June 2021

Debt repayments

Very helpful, good communications. Reviewed on: 22nd June 2021

Excellent

Simple, straightforward and sorted everything out quickly Reviewed on: 21st June 2021

Debt plan gave me the courage to carry on

Step change have literally changed my life for the better. I can breathe once again, with their sound help and advise I feel like I have a life once again and that their is light at the end of the tunnel. All I can say is Thankyou for everything. Reviewed on: 21st June 2021

Stepchange don't charge fees

I used to pay my debts through a different agency but realised I was paying a 33% fee out of my monthly payment, so my debts weren't lowering. I'm so glad I then found Stepchange as they don't charge any fees and I'm finally almost debt free thanks to that and them. Reviewed on: 21st June 2021

Help when needed

They are brilliant very helpful and understanding and really put your mind at ease and nothing is any problem .They help with everything and explain all the way through so you know exactly what is happening and how to get you out of debt Reviewed on: 21st June 2021

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