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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Debt made easy

It’s scary being in debt and easy to ignore. But Stepchange made everything easy and they didn’t judge me. After all there are a lot of us in the same situation. Reviewed on: 21st June 2021

Excellent service

Since I started with Stepchange Debt Management, they have helped in lifting the enormous burden off my shoulders regarding payments to my different creditors on time and lessen the sleepiness nights. Reviewed on: 21st June 2021

Help when I needed it most

I am worry free now. Stepchange helped me to organize my finances Reviewed on: 21st June 2021

Fantastic

Stepchange is fantastic, all the people are so kind, friendly and extremely helpful I’m so glad I went to them, they really helped me financially but were also there for my well being. Thank you Stepchange you changed my life. Reviewed on: 21st June 2021

A great help

I was going round in circles and after a while decided to contact this charity and now I have my life back Reviewed on: 21st June 2021

The help and direction I needed.

Without Step Change, I have no idea where I would be right now. The help and advice I received was exactly what I needed, they understood all my problems and where they had come from. Everybody I talked to were understanding and compassionate with sound advice and also the easiest people to talk about not only my financial issues but how it was affecting me and my family too. If anyone I know is ever in any financial trouble or just wants a bit of advice I would definitely recommend speaking to the people at Step Change. Thank you for all your help, MB. Reviewed on: 20th June 2021

Very sympathetic, kind and professional.

All the Step Change Staff were amazing and helpful. Never left to hang on the phone for too long, they always knew the answers to questions asked. I never felt judged and contacting the service empowered me to have hope for a debt-free life and to take control over my finances. Reviewed on: 20th June 2021

Peace of mind

Step Change have helped us sort out our finances and given us hope and confidence for the future. Reviewed on: 20th June 2021

Instant reassurance.

Working with Step Change changed my life. I was drowning in debt, with no idea how to get out of the situation. Step Change explain your options in a way that you can understand, and are with you throughout the journey, with regular updates on your account and are always there to answer any worries or queries. I wish I'd known about them sooner. Reviewed on: 20th June 2021

Loyal and Committed to Clients

Ever since circumstances beyond my control drew me to StepChange's door due to prolonged illness, the much needed STABILITY with regards to my spiraling and uncontrollable debt became present. What had exacerbated my poor situation was that I had to overcome so much ignorance I had regarding my position. StepChange has mentored me back to mental wellbeing through knowledgeable accurate information and communication for a number of years. Thank you SC! Reviewed on: 20th June 2021

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