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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Best financial support provider 2026

Awarded to the financial support provider rated highest in customer reviews.
Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Very friendly and efficient staff.

I have been on debts and I was very help from any member of the team to deal with my creditors. Reviewed on: 24th June 2021

Made my life less stressful.

Stepchange took a load of my mind Reviewed on: 24th June 2021

Professional and helpful.

They’re a godsend. Particularly in these unusual times. Reviewed on: 24th June 2021

Excellent

Phone these first they are a 5 star service Reviewed on: 24th June 2021

Fantastic help!

Step Change have really helped to take my debts off my conscience. Couldn’t recommend them enough to take away the stress. Reviewed on: 24th June 2021

Took my worries away, with one phone call

Very professional, and understanding. I can't praise them enough. Just one phone call, that's all it took to put my mind at rest. Reviewed on: 24th June 2021

Top service, highly recommended.

Very helpful and informative; their advisors were efficient and dedicated to helping me sort my debt. Reviewed on: 24th June 2021

Excellent service

Always very helpful, caring and non-judgemental - excellent service that takes a weight off your shoulders Reviewed on: 24th June 2021

Calmness Within The Chaos

I'm almost into my 5th year of a 6 year DMP. So now there is light at the end of the tunnel. So different to those dark days at the beginning where Stepchange we're my last hope. They we're calmness in the chaos of defaults, creditor calls and letter's. All of which Stepchange took control of to my great relief. Reviewed on: 24th June 2021

Kind & supportive - massive relief

I am so glad that I reached out to step change. From the first call to current they have been amazing. Such a relief. Reviewed on: 23rd June 2021

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