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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18675 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18675)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

Best DMP

This is a charity and it does help people Reviewed on: 19th June 2021

Lifted the my financial worries

Excellent, fair, practical and common sense approach to managing your finances. Reviewed on: 19th June 2021

Helped me get out of £39,000 of debt!

StepChange are a reliable, safe and friendly debt management organisation that helps people like me completely change their lives and become debt free. They deserve recognition for what they do. Thanks StepChange. Reviewed on: 19th June 2021

Best advice ever

I was really nervous before calling Stepchange. They were friendly understanding a talked me through the options u had taking time to listenn and really understand my issues. Reviewed on: 19th June 2021

Life changing

I have made some bad decisions in my life, which have made life difficult. My own fault, and step change have added a clear space in my head. I can now breath, and consider the future in a much better way. Step change have allowed me to live. Thank you so much Step change. I will get this sorted someday soon, and will never return to the dark days of the past. X Reviewed on: 19th June 2021

Thank you Step Change!

Step Change gave me peace of mind and hope. I wish I'd contacted them sooner. They are brilliant. Reviewed on: 19th June 2021

Helpful and a good company

They have helped me tremendously! They were supportive, helpful and it was relief when I set my plan up. It was lovely to have no more stress Reviewed on: 19th June 2021

Stepchange turned my life around.

I was in a terrible state due to large debts and sudden illnesses. I went to citizens advice who were brilliant and put me on to Stepchange. I’m now doing really well. Reviewed on: 19th June 2021

Fantastic help and advice

Always there for me, understanding and patient, I can’t thank them enough for sorting everything out for me. Reviewed on: 19th June 2021

Lightened the load and lifted my spirit

Can't thank Step change enough,they completely turned my life around,I was in a mess with my finances,Step change was recommended to me,the advisor made me feel better straight away,reassured me all could be sorted,explained everything I needed to know.Best phone call I've ever made. Reviewed on: 19th June 2021

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