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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18668 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18668)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Life after redundancy

Step change has been handling my debt for number of years and I cannot rate their customer service any higher than excellent. Reviewed on: 18th June 2021

Thank god for stepchange

I got into very big debt and was at my wits end until I called stepchange, they sorted it all out for me, advice me and took charge, if it hadn’t been for them I don’t know where I would have been today. Reviewed on: 18th June 2021

Helped in a crisis

Felt that I couldn't get out of the rut I was in till Stepchange helped me to sort things out. Reviewed on: 18th June 2021

Excellent support and advice

Life changing- cannot recommended Step Change enough. Reviewed on: 18th June 2021

Supportive, caring and reassuring

Without the help I have received from Stepchange I would be in a very dark place.....I was ashamed, frightened and thought my life could never be the same again. Thank you Stepchange, you have helped me look forward to a positive future! Reviewed on: 18th June 2021

Step change have changed my life and helped with the stress of debt

I have received support via step change for years and they have been incredible supporting me with the stress and worry of debt . They are available to discuss any questions and always make me feel better about a very difficult subject at times. Thank you. Reviewed on: 18th June 2021

Friendly, helpful, and professional advice

Step Change helped take the pressure of my debts by handling all the process of setting up a payment plan with my debtors. They were very helpful, professional, and compassionate which helped me feel more comfortable with my situation. Reviewed on: 18th June 2021

Soooo helpful

My whole experience with Step Change has been first rate couldn't have helped more. Reviewed on: 18th June 2021

Saved my bacon and keeps me sane

I was struggling like a drowned rat until I first spoke to someone at Step Change who listened so carefully to me. I feel so relieved that I put the financial mess I'd made into their hands to sort me out. I wish I had done it years earlier. I'm 77 and it's taken me a long time to feel I'm now going in the right direction with my finances. Reviewed on: 18th June 2021

Happy

Staff are really helpful, made process easy without judgement. Reviewed on: 18th June 2021

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