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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Helpful and easy to understand

I feel more confident going forward and am not afraid to answer the phone or open the post Reviewed on: 18th June 2021

Remove worry and live again

Easy to use, very friendly and helpful. Please don't worry, give it a go! Reviewed on: 18th June 2021

Excellent

There is so much i can say about Step Change but their staff are amazing, extremely helpfull, understanding, not critical, not patronising, none judgemental, just amazing people who give you peice of mind through difficult times. Reviewed on: 18th June 2021

Life after redundancy

Step change has been handling my debt for number of years and I cannot rate their customer service any higher than excellent. Reviewed on: 18th June 2021

Thank god for stepchange

I got into very big debt and was at my wits end until I called stepchange, they sorted it all out for me, advice me and took charge, if it hadn’t been for them I don’t know where I would have been today. Reviewed on: 18th June 2021

Helped in a crisis

Felt that I couldn't get out of the rut I was in till Stepchange helped me to sort things out. Reviewed on: 18th June 2021

Excellent support and advice

Life changing- cannot recommended Step Change enough. Reviewed on: 18th June 2021

Supportive, caring and reassuring

Without the help I have received from Stepchange I would be in a very dark place.....I was ashamed, frightened and thought my life could never be the same again. Thank you Stepchange, you have helped me look forward to a positive future! Reviewed on: 18th June 2021

Step change have changed my life and helped with the stress of debt

I have received support via step change for years and they have been incredible supporting me with the stress and worry of debt . They are available to discuss any questions and always make me feel better about a very difficult subject at times. Thank you. Reviewed on: 18th June 2021

Friendly, helpful, and professional advice

Step Change helped take the pressure of my debts by handling all the process of setting up a payment plan with my debtors. They were very helpful, professional, and compassionate which helped me feel more comfortable with my situation. Reviewed on: 18th June 2021

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