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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,668 reviews, last reviewed 25th Jul 2026

75660% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Made me feel at ease explaining my situation, helped... Made me feel at ease explaining my situation, helped us so much Reviewed on: 25th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Excellent customer service

I am nearing the end of my plan step change have delivered peace of mind and I have had no issues since the set up of this plan by stepchange. Excellent customer service. Reviewed on: 18th June 2021

Life Saver !!

Very friendly and take the stress away from you :) Reviewed on: 18th June 2021

Help me as I was drowning in increasing debt.

Kind , understanding , patient people at the other end of the phone. Reviewed on: 18th June 2021

I can Sleep now

Great people to deal with easy to set up Reviewed on: 18th June 2021

Excellent

Excellent No Words Everything is perfect here. High Class Services Reviewed on: 18th June 2021

Hassle free

Very friendly and understanding staff. Helped through the process and set up. Had no problems since day one. Reviewed on: 18th June 2021

Sum up Review

I will simply say that stepchange has lowered my heart beat from 1000 per minute to normal. Thankbyou very much Stepchange. I wish you all the best. Reviewed on: 18th June 2021

One best agency

I was struggling with managing my debt payment from one agency to another until I find you. My name was spread all over to these different agencies to name but a few. One of the agencies refused to help me but at least gave me the details of Stepchange as my last resort before I crack up. Since this agency took over about two years ago, I have had peace and stability in my life. They keep checking on me, sending news letters about other options for help. Thank you thank you a million times. God bless this agency forever. Reviewed on: 18th June 2021

Mr Bennett

Step change have been very helpful in dealing with my problems they have made the whole process easy to understand and implement Reviewed on: 18th June 2021

The best solution

Stepchange has been such a welcome negotiator for me this past two and a half years. They have always handled my debts wisely, besides advising me with real fairness and understanding. Reviewed on: 18th June 2021

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