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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,663 reviews, last reviewed 12th Jul 2026
126067% increase in 5 star reviews
in the past 90 days
1600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026
Sonya B's avatar
Sonya B

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026
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Co
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18663)

I owe this company for my peace of mind and healthy mental well being

5
Through StepChange, I managed to sort out my worrying debts without further hassles. They were helpful from start to finish. Yes, I finish and now a debt free man!! A million thanks!! Reviewed on: 18th June 2021
Jeff Tabalina's avatar
Jeff Tabalina

Peace of mind

5
The standard of service and help received was and is such a relief, to know that debts are paid by a reputable company and they really care. Most definitely would recommend if you have a problem these are the people to to Reviewed on: 18th June 2021
Kathleen Bellamy 's avatar
Kathleen Bellamy

StepChange debt charity my debt management plan with these guys has been truly amazing with love and support and care that they giving me through every dark time in my life thumbs up and 10 out of 10 thank you you should get this award

5
Hello there yeah I have been with StepChange 4 must be 10 years and I am coming too to the end of my debt management plan it's been a struggle for me over the years but all the help I've had from these guys has helped me tremendously and I am slowly but surely getting back on my feet i have had a big debt to pay back over the years and I've struggled through even when I was on token payments for a couple of years these guys have always been there yeah just when I need you to help and advice if you are in debt and have to pay your creditors back then turn to these guys they are brilliant and once you have signed up with these guys you can rest assured that your gets will be taking care of each month and agreed payment will be took out what you can afford with your budget and what you can afford there is always a way to pay plus you get your online account where you can login at any time make changes to your budget and and other things like if you want to pay more or if you can't afford to pay more then StepChange will help you with everything and tell you all you need to know they are just a phone call away I am very happy and pleased with the service they have provided me all these years and I am finally down to my last payment in July 20/21 Reviewed on: 18th June 2021
Robert Haynes's avatar
Robert Haynes

Peace of mind

5
Truly kind and helpful people at stepchange. No one judges and everyone so kind and understanding. Easy process and they take the stress out if the whole procedure. Contact them. It's the best thing you can do for yourself Reviewed on: 18th June 2021
Yvonne Sparroe's avatar
Yvonne Sparroe

Gave me some hope

5
I wish I had heard of step change earlier on. Things have been easier to cope with since my very first call to them. There is light at the end of a very dark tunnel. Reviewed on: 18th June 2021
Gary Jones's avatar
Gary Jones

Excellent customer service

5
I am nearing the end of my plan step change have delivered peace of mind and I have had no issues since the set up of this plan by stepchange. Excellent customer service. Reviewed on: 18th June 2021
Lorraine Culbert's avatar
Lorraine Culbert

Life Saver !!

5
Very friendly and take the stress away from you :) Reviewed on: 18th June 2021
Dyan Blackburn's avatar
Dyan Blackburn

Help me as I was drowning in increasing debt.

5
Kind , understanding , patient people at the other end of the phone. Reviewed on: 18th June 2021
Angela's avatar
Angela

I can Sleep now

5
Great people to deal with easy to set up Reviewed on: 18th June 2021
Peter Watts's avatar
Peter Watts

Excellent

5
Excellent No Words Everything is perfect here. High Class Services Reviewed on: 18th June 2021
Manish Pathak's avatar
Manish Pathak

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