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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Highly recommended

Very helpful, non judgemental and just generally very kind. Helped me to put in place an affordable plan that’s helping me get out of debt. Reviewed on: 27th May 2026

Amazing support and no judgement

What was a very stressful time, the support was incredible. I didn’t feel like I was being judged, or that I had done something wrong, I felt understood and suppprted. I now have a debt management plan in place and it’s changed my life. Long road ahead, but 4 months in my life has changed for the better Reviewed on: 27th May 2026

Weight off shoulders

Had a lot of joint debt following a marital separation. StepChange were incredible at helping to understand the full scope of what was outstanding, collate and organise that information into a very easy to understand budget, plan and ultimately begin working to get this under control. This included speaking to the creditors on my behalf to negotiate repayment terms and it's been a huge weight off my shoulders to have this in place, knowing every month my debts are reducing significantly. Reviewed on: 27th May 2026

Good advise from the start and made everything clear...

Good advise from the start and made everything clear and simple to get things set up. Reviewed on: 27th May 2026

Managing debt is tough on your own.

Managing debt is one of the most difficult things for an individual to tackle alone. StepChange helped me by making the process simple and by advising me along the way. I felt like a failure by getting into so much debt but StepChange gave me back my self respect. Reviewed on: 27th May 2026

Everything has been handled so well it took a lot of...

Everything has been handled so well it took a lot of stress off me Reviewed on: 27th May 2026

First class service

The customer service team are absolutely amazing. Everything online was easy to follow and arrange a DMP. Follow up support and help when calling has been second to none. Reviewed on: 27th May 2026

I have been with step change a number of years and t...

I have been with step change a number of years and they are very approachable and easy to talk to they sorted my problems out straight away Reviewed on: 27th May 2026

I do not no how how to manage My debt if it was not...

I do not no how how to manage My debt if it was not for them Reviewed on: 27th May 2026

There’s absolutely no judgement at all!

There’s absolutely no judgement at all! The team are always so kind and understanding. I genuinely don’t know how I would’ve dealt with my debts otherwise. Reviewed on: 27th May 2026

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