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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16688 reviews)

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4.95

Based on 16,688 reviews, last reviewed 12th May 2026

94950% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Absolutely lifechanging - could not have managed my... Absolutely lifechanging - could not have managed my financial situation without the support of stepchange Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16688)

Very professional excellent service can't do enough...

Very professional excellent service can't do enough for you Reviewed on: 6th May 2026

Easy to access their online and phone enquiries and...

Easy to access their online and phone enquiries and advice, Always there to help and offer advice all the time. Reviewed on: 6th May 2026

Have given me good advice

Have given me good advice with my debts after losing my husband Reviewed on: 6th May 2026

No problem is too big.

Always there to listen to any problems you may. So helpful and supportive at the beginning when I was desperate. Reviewed on: 6th May 2026

Made to feel at by your wonderful staff

Made to feel at by your wonderful staff Reviewed on: 6th May 2026

Freindly and Helpful.

Freindly and extremely understanding and helpful service. Explained the process and walked me through everything. Reviewed on: 6th May 2026

I was in a right state before I found Stepchange,.

I was in a right state before I found Stepchange, since then, I am able to sleep at night with no money worries. If you have money troubles, don't hesitate to contact Stepchange, there customer service is fantastic, and so helpful, can't recommend them high enough, just call them. Reviewed on: 6th May 2026

Life changers

Was really struggling with debt and spiralling into depression on the back of it. I didn’t know where to turn. It wouldn’t be an exaggeration to say that this service is a life saver. Reviewed on: 6th May 2026

I have been with Stepchange for a while and they cer...

I have been with Stepchange for a while and they certainly turn i owe this debt to i got it under control now. If I have to describe Stepchange in one word, I would say I quote " amazing ". Reviewed on: 6th May 2026

Stress free

Stress free,easy if you need to speak to someone on the phone.Debts can be added anytime. Reviewed on: 6th May 2026

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