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StepChange: Debt advice reviews

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4.95
Based on 16,684 reviews, last reviewed 12th May 2026
94750% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Easy to use I found them easy to use doing it all online and everything was set up with ease. Reviewed on: 12th May 2026
Mark D's avatar
Mark D

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.
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StepChange Debt advice reviews (16684)

My DMP with Stepchange

4
Upon doing my review, I was really struggling with numerous debts on Credit Cards and Loans and was drowning in debt, having sleepless nights worried about affording to live with my 3 Year old daughter and wife. I completed a DMP online with Stepchange who then have kept the comms really good, I am now 2 months into my DMP and they have been really helpful every step of the way, The only downside i’d say is the wait to contact people and sometimes there is a delay in contacting creditors, But overall my stress and anxiety has reduced thanks to this DMP. Thank you so much. Reviewed on: 6th May 2026
Nathan G's avatar
Nathan G

Life changing, helped me sleep and sort out my life...

5
Life changing, helped me sleep and sort out my life financially Reviewed on: 6th May 2026
Za's avatar
Za

Cannot fault the way they have helped me and turned...

5
Cannot fault the way they have helped me and turned my stress and anxiety into nothing. Reviewed on: 6th May 2026
Mike's avatar
Mike

Helped me get back on track.

5
Helped me get back on track. Big help. Feel a lot better in myself now my money is on track. Can't thank them enough. Reviewed on: 6th May 2026
Glynne j's avatar
Glynne j

From day one always been helpful ,stops all the phon...

5
From day one always been helpful ,stops all the phone calls and letters . Would recommend anyone to get help from them Reviewed on: 6th May 2026
Ian's avatar
Ian

Helped me through bad times and are there if need mo...

5
Helped me through bad times and are there if need more help Reviewed on: 6th May 2026
Richard G's avatar
Richard G

Very professional excellent service can't do enough...

5
Very professional excellent service can't do enough for you Reviewed on: 6th May 2026
GARY t's avatar
GARY t

Easy to access their online and phone enquiries and...

5
Easy to access their online and phone enquiries and advice, Always there to help and offer advice all the time. Reviewed on: 6th May 2026
Vincent M's avatar
Vincent M

Have given me good advice

5
Have given me good advice with my debts after losing my husband Reviewed on: 6th May 2026
maralyn h's avatar
maralyn h

No problem is too big.

5
Always there to listen to any problems you may. So helpful and supportive at the beginning when I was desperate. Reviewed on: 6th May 2026
Maureen M's avatar
Maureen M

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