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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (16678 reviews)

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4.95

Based on 16,678 reviews, last reviewed 12th May 2026

94450% increase in 5 star reviews

in the past 90 days

900% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Call StepChange and become stress free. When I first called StepChange I was very stressed and reaching the end of my tether. The person at StepChange was able to calmly calm me done and pre... Read more Reviewed on: 12th May 2026

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (16678)

Using Stepchange have been excellent in every way an...

Using Stepchange have been excellent in every way any questions I need to be answered I just ring up and your staff are brilliant. It’s taken a huge wait of my shoulders and appreciate everything you have done. Reviewed on: 6th May 2026

Amazing.

Step change have been amazing helping us solve our money worries. Reviewed on: 6th May 2026

Turn around

Wtepchange took my anxious days to positive days Reviewed on: 6th May 2026

Without StepChange, I would have had a breakdown.

Without StepChange, I would have had a breakdown. They supported me in contacting the organisations that I owed money to and helped me plan to pay off my considerable debts (following a sudden decrease in income). The end is in sight and I have less than a year left to pay it all off. A massive relief to me and my family. No judgement from staff but lots of good advice. Reviewed on: 6th May 2026

My DMP with Stepchange

Upon doing my review, I was really struggling with numerous debts on Credit Cards and Loans and was drowning in debt, having sleepless nights worried about affording to live with my 3 Year old daughter and wife. I completed a DMP online with Stepchange who then have kept the comms really good, I am now 2 months into my DMP and they have been really helpful every step of the way, The only downside i’d say is the wait to contact people and sometimes there is a delay in contacting creditors, But overall my stress and anxiety has reduced thanks to this DMP. Thank you so much. Reviewed on: 6th May 2026

Life changing, helped me sleep and sort out my life...

Life changing, helped me sleep and sort out my life financially Reviewed on: 6th May 2026

Cannot fault the way they have helped me and turned...

Cannot fault the way they have helped me and turned my stress and anxiety into nothing. Reviewed on: 6th May 2026

Helped me get back on track.

Helped me get back on track. Big help. Feel a lot better in myself now my money is on track. Can't thank them enough. Reviewed on: 6th May 2026

From day one always been helpful ,stops all the phon...

From day one always been helpful ,stops all the phone calls and letters . Would recommend anyone to get help from them Reviewed on: 6th May 2026

Helped me through bad times and are there if need mo...

Helped me through bad times and are there if need more help Reviewed on: 6th May 2026

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