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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Excellent from the very first step made me feel so a...

Excellent from the very first step made me feel so at ease Reviewed on: 25th May 2025

Understanding and helpful

Really helpful in advice, takes the pressure of debt away. You can feel more in control and concentrate on paying the debt. You can feel that you are making a forward step instead of being uried Reviewed on: 18th June 2021

Debt relief.

Stepchange helped me when I was almost out of my mind with worry over a debt. They helped in a practical and realistic way by assessing the amount I could sensibly repay and assessing on an annual basis my financial circumstances and adjusting the amount where necessary. They are an efficient, practical and very helpful. Reviewed on: 18th June 2021

Help when your in crisis

I was disparate and could see no way out. A relative told me about Step Change. I was in tears on my first call. They continue to support me with my debit management. Life savers. Reviewed on: 18th June 2021

Non judgemental.

As well as being non judgemental, they are knowledgeable and very helpful. Reviewed on: 18th June 2021

A great relief after speaking to SC.

I was getting myself properly in a mess emotionally. But was encouraged by somebody to contact Step Change which I did. With their support and guidance I was able to negotiate a DMP and as much as I feel ashamed for getting into debt I know I am working my way out of it with their help. Fantastic advice and support from a great team. Reviewed on: 18th June 2021

Helpful

Always there for you Polite, helpful Reviewed on: 18th June 2021

Saved my life

Not an exaggeration to say they saved my life. I was in a really desperate place, my debts were spiralling out of control, I felt isolated and ashamed and didn't know how to get out, I was at the point of having suicidal thoughts. Taking the step to call step change really changed my life. They were caring and non judgemental. They guided me through my options and supported me in getting my DMP set up. The first 12 months were tough, but the relief was unmeasured. I'm now in my last year of DMP, and I can not wait to move forward debt free and feeling much more positive about the future. Thank you! Reviewed on: 18th June 2021

Fantastic customer service

StepChange have been amazing in helping me. There is always someone who I can talk to, who is patient and understanding and able to explain clearly to me. I don’t know what I would have done without StepChange. Reviewed on: 18th June 2021

Terrific Customer Service

Step Change are professional, friendly, extremely helpful and efficient. They take all the stress out of what can be a very difficult and embarrassing situation for a lot of people. Reviewed on: 18th June 2021

Lifesaver

Lifesaver. I think I would have been completely lost without them. Reviewed on: 18th June 2021

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