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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Step Change for Peace of Mind

I was so worried & close to tears the first time I contacted them, ashamed & embarrassed that it had come to that. How wrong I was, the staff have all been so kind, understanding & helpful. I was immediately reassured & actually slept for the first time in months. Thank you for being there; I don’t know where I would be without the Step Change Team. Reviewed on: 18th June 2021

The Caring Company.

Most debt management companies are only in business to make money from those who are struggling most financially. It is like they prey on the poor of this world just to make money. Step change are completely different because they actually care about your debt situation and want to help you become debt free because they don’t charge you a penny. Every penny paid in is reducing your / my debt. Well Done Step Change. Your the only Debt Management Company that deserves the Award. Reviewed on: 18th June 2021

Helpful clear efficient

Brilliant and helpful put my nerves at ease Reviewed on: 18th June 2021

Back on Track

Really grateful for all the support and advise to reschedule my debts and plan affordable payments. It reduced the burden of stress and I am well on tack to clear my debts. Reviewed on: 18th June 2021

Relief

My head was all over the place with my debts and they were getting bigger and bigger and the worse they got the worse I got at spending rather than paying. When I made the initial call I was so nervous because I thought they would tell me off for the mess I was in but what a RELIEF in more was than one. I was put at easy within seconds on the call. It was such an easy process and the staff were friendly and helpful. They took all my details and all my debts. I sent everything online and instantly there it was RELIEF again that they took on the worry and contacted my debts sorted a monthly payment I could afford and helped me set up a direct debit so the payment comes out each month and they deal with paying the debts. What a brilliant service and all done in a professional but friendly manner with no judgement. Reviewed on: 18th June 2021

Very helpful

Very helpful easy to talk to I feel like a weight has been lifted of my back as they take over thank you step change Reviewed on: 18th June 2021

Helpful and reassuring

Debt can be overwhelming but the step change team are so helpful and kind to your situation. I am finally in a position where I am working towards being debt free with their help. Reviewed on: 18th June 2021

Non stop steps to help and support all the way.

The most helpful non judgemental people when you need support. I've had some financial bumps along the way due to health issues but there is always someone there to help. Brilliant customer service Stepchange keep up the good work. Reviewed on: 18th June 2021

Debt plan assistance

Step Change were brilliant when I needed straight forward help when my marriage broke down. Not only were they understanding and sympathetic they reassured myself the whole way through the process. Reviewed on: 18th June 2021

Honest and Helpful

It is a huge relief to have Step Change easily accessible by phone, letter or email for honest and helpful advice. Reviewed on: 18th June 2021

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