Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18677 reviews)

View other StepChange products

4.92

Based on 18,677 reviews, last reviewed 17th Aug 2026

13% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Easy debt management. Easy debt management. Portal is very useful. Reviewed on: 17th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18677)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Big sigh of relief

I was struggling to keep up with the extra charges that my cards kept putting on.I contacted Step Change and they took a weight off my shoulders. Reviewed on: 18th June 2021

Takes control, lifts the burden.

Very straightforward grasping of the nettle of debt. Takes up negotiations, takes full account of circumstances, producing a manageable solution. Reviewed on: 18th June 2021

Excellent care and service

Step change are a caring and customer focussed organisation, who make my DMP worry free. Reviewed on: 18th June 2021

So helpful

Being in debt is a stressful experience but StepChange are so helpful and accommodating that the main burden is lightened considerably and very quickly. I would definitely recommend StepChange to anyone who has found themselves in debts they can no longer manage alone. Reviewed on: 18th June 2021

I was so stressed before

Step change is a life saving charity I wish I was with them from the start of my problems Reviewed on: 18th June 2021

Understanding

Everytime I have spoken to a stepchange employee I have been given time, patiance and understanding - to them i am not just a number but an actual person. It is very hard to realise you need help and can be very daunting but Stepchange have helped me beyond words and I am very grateful to them. Reviewed on: 18th June 2021

Very understanding

Really helped me. Never feel judged by them Reviewed on: 18th June 2021

They put your mind at redt

When this terrible thing happened to me,My world fell apart, Scared to talk to anyone or creditors,But stepchange let me know and feel there WERE people and organisations out there set up to help people like me,So Thankful. Reviewed on: 18th June 2021

Step Change for Peace of Mind

I was so worried & close to tears the first time I contacted them, ashamed & embarrassed that it had come to that. How wrong I was, the staff have all been so kind, understanding & helpful. I was immediately reassured & actually slept for the first time in months. Thank you for being there; I don’t know where I would be without the Step Change Team. Reviewed on: 18th June 2021

The Caring Company.

Most debt management companies are only in business to make money from those who are struggling most financially. It is like they prey on the poor of this world just to make money. Step change are completely different because they actually care about your debt situation and want to help you become debt free because they don’t charge you a penny. Every penny paid in is reducing your / my debt. Well Done Step Change. Your the only Debt Management Company that deserves the Award. Reviewed on: 18th June 2021

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Abacus 4.18 from 6 reviews
Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt advice
from Money Wellness 4.89 from 6460 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub