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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

StepChange Debt advice reviews (14715)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Superb Debt Advice

Excellent service, clear easy to use website,superb staff who explain things clearly ,friendly helpful and polite .I would highly recommend Stepchange to friends and family . Reviewed on: 24th May 2025

don't understand

Put me at ease, agents were very relaxing and informative Reviewed on: 24th May 2025

I was drowning in debt and you were a lifeline when...

I was drowning in debt and you were a lifeline when I needed it Reviewed on: 24th May 2025

Don’t struggle with debt contact these

I have struggled for years getting into more debt to pay old debt as I felt to ashamed to reach out for help, I finally come to terms and admitted I was struggling and it was all getting on top of me to the point where I hated if my phone rang or if the postman walked into my garden. A family member told me about step change so I did my research and and thought what do I have to lose and filled everything in which I must say was super easy to follow each step and if like me I was getting overwhelmed at seeing how much debt I actually had accumulated I had to take a break but that was ok as it keeps it saved at what step your at. I had a response and a payment plan set up within 2 weeks ready for my 1st payment to go on the 1st of July. The Customer services were amazing so friendly and not judgmental put me at ease instantly. The fact I can sleep again at night without the constant worry on how I’m going to pay them all, not getting knots in my stomach everytime my phone rings is amazing and this is with the biggest Thankyou to step change my honest opinion if you are finding yourself struggling or not managing contact these you can do it all online if you prefer not to speak to anyone you will never look back Reviewed on: 24th May 2025

They have been extreamly helpful in reducing the str...

They have been extreamly helpful in reducing the stress of being in debt. Reviewed on: 24th May 2025

Really helpful people without any judgement and alwa...

Really helpful people without any judgement and always great advice. I will be debt free in 6 months! Reviewed on: 24th May 2025

They really took all the stress and pressure away.

They really took all the stress and pressure away. Made sure me and my family had our finances in place and took over my debt management which really felt like a weight was lifted off my shoulders. Reviewed on: 24th May 2025

Helped me get to grips with my debt.

Helped me get to grips with my debt. Easy to manage, you can review your budget and up payments to help you complete your plan quicker. Reviewed on: 24th May 2025

Stepchange helped me have been outstanding in helpin...

Stepchange helped me have been outstanding in helping me gain control over my fiancés after things spiralled following a serious illness and being made redundant. Reviewed on: 24th May 2025

We have been with Stepchange for a number of years a...

We have been with Stepchange for a number of years and have found them to be very supportive at every stage from setting up a Debt Management plan to doing the yearly budget reviews and helping with any letters we get from Debtors. The staff are non-judgemental and so calming to talk to. They really do help you find the best solution for your circumstances. Reviewed on: 24th May 2025

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