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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

Caring understanding helpful

They helpt me when I was at the end of my tether.They listened,reassured me.Made me feel confident, in dealing with my problem.So I would say simple the best and thank you. Reviewed on: 22nd July 2021

Step Change hace been great at helping me sort out m...

Step Change hace been great at helping me sort out my finances. They have gone through all my income and outgoings and have helped me come to a reasonable amount that I can afford to pay off my debts. They are always willing to listen and if you can't afford a payment one month they dont get angry or judgemental, they simply talk you through your budget again to come to an affordable amount if you are struggling one month. I highly recommend them if you have debts Reviewed on: 27th May 2026

A great service

A great service that really helped me when I struggled with financial issues. Reviewed on: 27th May 2026

It was all pleasant and productive

The experience I had with them is worth the effort Reviewed on: 27th May 2026

I contacted StepChange when my debts were getting ou...

I contacted StepChange when my debts were getting out of control and they were very helpful and they don't judge you. Reviewed on: 27th May 2026

They have changed my life

My life was inundated with debt and I didn't know what to do or even where to start....Then I found out about StepChange & approached them. Honestly the best thing I ever did, they explained to me what the plan of action was and went through it thoroughly. A affordable payment plan was set up and distributed across my all my creditors. Fast forward a few, I am now only a few months off being debt free. My advice to anyone....if you're in debt or struggling, please speak to StepChange and they can help. It's not the end of the world Reviewed on: 27th May 2026

So grateful

So grateful for all the help I received from you. Today, I feel much less anxious knowing that I am in good hands and that I can gradually pay off my debts without despairing. Reviewed on: 27th May 2026

Amazing, professional and literary life savers

Stepchange are without question amazing. They have changed my life from a time of despair to feeling like a normal person. Their understanding and professionalism are outstanding with an amazing understanding team who I can only say thank you. Reviewed on: 27th May 2026

2008 the great crash

2008 during the great crash i basically lost my business and everythng that my income supported. Stepchange was there and helped me avoid bankrupcy and dealt with my creditors on my behalf taking the majority of stress off me. 18 years later they are still behind me helping when they feel i need it! Reviewed on: 27th May 2026

Not sure what I would have done without Step change,...

Not sure what I would have done without Step change, they have really turned my situation around. I was embarrassed and struggling every day with repayments and lack of funds after everything was paid massively affecting my mental and physical health. I am Eternally grateful. Reviewed on: 27th May 2026

Great service !

StepChange has been a life saver for me. They helped me when I was at my lowest financially and mentally. They stepped in and advocated for me and saved me from directly dealing with the lenders. Highly recommend to anyone who feels helpless and cornered by dept.I am now dept free thanks to StepChange. Reviewed on: 27th May 2026

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