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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18677 reviews)

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4.92

Based on 18,675 reviews, last reviewed 16th Aug 2026

11% decrease in 5 star reviews

in the past 90 days

22% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was in a very bad place financially and mentally. I was in a very bad place financially and mentally. I cried the whole phone call and the person on the other end was so patient with me. There was no ... Read more Reviewed on: 16th August 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18677)

Review of the StepChange, Debt advice:

Amazing .... Thank You

I believe Step Change saved me. I was struggling to keep my head above water and there seemed to be no way out but Stepchange helped me so much. If your struggling then please make contact with them. Reviewed on: 24th May 2025

My experience with stepchange

Going to stepchange was a life saver constantly falling behind in my payments not having enough money for everything just going round and round like a roller coaster could not see the woods from the trees. Until I got in touch with step change. Very supportive listening tome giving information not feeling any pressure they reassured me taking this headache from me and dealing with all my creditors and dealing with all the financial responsibilities they took this off me. I can at long last breath knowing my debts are being managed. Would like to say a big huge thankyou to stepchange for changing my financial situation. Reviewed on: 18th June 2021

Hope

From stressful thinking of how to cope with debt to the road to freedom. Reviewed on: 18th June 2021

Supportive

Friendly, empathic, sympathetic, caring just a few of the words to describe the service and its staff. Worried, scared, frightened then these emotions will disappear after speaking with staff at Stepchange Reviewed on: 18th June 2021

Brilliant

Helpful understanding and guided me thru some very difficult situations the last few years Reviewed on: 18th June 2021

Real help, when you really need it

After getting into serious debt, StepChange were brilliant, they stopped us stressing out, contacted creditors to arrange everything and helped us work out what we could afford to pay back and the best way to go about it Absolutely would recommend Reviewed on: 18th June 2021

The best company that changed my life. Thank you

I can't express to you how I feel you are amazing Reviewed on: 18th June 2021

Could not of done this without there help.

I had huge debts of over 35K credit cards etc and felt my debts were never reducing despite paying them. StepChange were recommended to me by my friend. I found the staff to be so helpful and explaining the services. All professional and brilliant service I am nearly debt free only few months to go. Thanks for getting my life back Reviewed on: 18th June 2021

Really helpful company

StepChange for were very helpful and very understanding even though I felt quite embarrassed I got myself in so much debt know that I'm coming towards the end of my debt I still feel that they are one of the most friendliest companies out there so I still have a pet hate of NatWest Bank It's took me a very good way of how to budget properly I even managed to save money at the end of the month Reviewed on: 18th June 2021

Helpful, patient, understanding staff.

Helpful, patient, understanding staff, efficient and knowledgeable in various debt management tips and tools. They tailored their help to me perfectly. Communication with StepChange always left me feeling lighter, more positive and more in control. Reviewed on: 18th June 2021

ms

so far so good really kind and helpful Reviewed on: 18th June 2021

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