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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Supportive

Friendly, empathic, sympathetic, caring just a few of the words to describe the service and its staff. Worried, scared, frightened then these emotions will disappear after speaking with staff at Stepchange Reviewed on: 18th June 2021

Brilliant

Helpful understanding and guided me thru some very difficult situations the last few years Reviewed on: 18th June 2021

Real help, when you really need it

After getting into serious debt, StepChange were brilliant, they stopped us stressing out, contacted creditors to arrange everything and helped us work out what we could afford to pay back and the best way to go about it Absolutely would recommend Reviewed on: 18th June 2021

The best company that changed my life. Thank you

I can't express to you how I feel you are amazing Reviewed on: 18th June 2021

Could not of done this without there help.

I had huge debts of over 35K credit cards etc and felt my debts were never reducing despite paying them. StepChange were recommended to me by my friend. I found the staff to be so helpful and explaining the services. All professional and brilliant service I am nearly debt free only few months to go. Thanks for getting my life back Reviewed on: 18th June 2021

Really helpful company

StepChange for were very helpful and very understanding even though I felt quite embarrassed I got myself in so much debt know that I'm coming towards the end of my debt I still feel that they are one of the most friendliest companies out there so I still have a pet hate of NatWest Bank It's took me a very good way of how to budget properly I even managed to save money at the end of the month Reviewed on: 18th June 2021

Helpful, patient, understanding staff.

Helpful, patient, understanding staff, efficient and knowledgeable in various debt management tips and tools. They tailored their help to me perfectly. Communication with StepChange always left me feeling lighter, more positive and more in control. Reviewed on: 18th June 2021

ms

so far so good really kind and helpful Reviewed on: 18th June 2021

Always helpfull

If ever I am worried about payments or get any letters they are there for you at step change they do not judge you and make you feel small are always friendly and although they can't make the decision for you always give good advice Reviewed on: 18th June 2021

Helpful

Only been with them a few months and they have helped me pay my debts back that I couldn't do, really helpful Reviewed on: 18th June 2021

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