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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,663 reviews, last reviewed 12th Jul 2026

126067% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Best thing I done to help me with my finances. When I first got in touch with step change I was a bit worried about it. A lot of questions were asked about my finances but the person I spoke to was... Read more Reviewed on: 12th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

Complete reassurance

Friendly, non judgemental, reassuring. Stepchange gave me the chance to get my life back on track….I couldn’t recommend enough. Reviewed on: 18th June 2021

Super efficient, excellent customer service.

Step change have been instrumental with consistent high standards in assisting me to become debt free. Their customer service is honestly second to none, you can be confident, and rest assured that any debt issues you have will be handled with confidentiality,respect and dignity. Step change needs to accoladed and recognised more for their outstanding achievements. Reviewed on: 18th June 2021

it is very good

it is very good and it works and i am happy with it Reviewed on: 18th June 2021

Compassionate

step Change has a listening heart for our nation. Reviewed on: 18th June 2021

Absolute life savers

I was struggling with debt and and didn't know where to turn until I found step change Reviewed on: 18th June 2021

Have been so good to & for me. Thank you all so very much.

Been great.cannot fault them in anyway. Reviewed on: 18th June 2021

They have given me confidence to carry on my life.

Stepchange led me through a tough time and brought me through. Reviewed on: 18th June 2021

Outstanding throughout

The service is absolutely amazing, clear and concise easy to follow instructions throughout and nothing is too much trouble. There is always someone on hand to offer guidance if required and reassurance. I was completely at ease talking about my financial situation and cannot believe the services are free and that this is a charity, I recommend this service to anyone I know is struggling with crippling debts. Reviewed on: 18th June 2021

My experience with stepchange

Going to stepchange was a life saver constantly falling behind in my payments not having enough money for everything just going round and round like a roller coaster could not see the woods from the trees. Until I got in touch with step change. Very supportive listening tome giving information not feeling any pressure they reassured me taking this headache from me and dealing with all my creditors and dealing with all the financial responsibilities they took this off me. I can at long last breath knowing my debts are being managed. Would like to say a big huge thankyou to stepchange for changing my financial situation. Reviewed on: 18th June 2021

Hope

From stressful thinking of how to cope with debt to the road to freedom. Reviewed on: 18th June 2021

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