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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18672 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18672)

Review of the StepChange, Debt advice:

Dare to hope,!

I have been very ill with cancer. During my treatments I took my eye off the ball as the saying goes. Was too ill to deal with post and many many calls from people demanding money. I was becoming paranoid about the phone,the postman. Well debts don’t go away I didn’t know where or who to turn to, my life was such a mess, I was even contemplating ending it all. A friend came here and said why don’t we ring Stepchange the debt charity. I had nothing to lose but from that very first call, they made me feel like we can sort this out together and took me through every single step. Every person I spoke with was efficient,nothing was too much trouble, kind and compassionate. Made me feel like perhaps I could live a life. Am not the only person this happens to. Quite a bit of paperwork which I found daunting but even if I was stuck on silly questions I always got a real person to speak with. I can’t praise them high enough Reviewed on: 27th August 2024

Freedom

Really helpful can finally sleep at night again thanks to stepchange dealing with all of the creditors Reviewed on: 17th June 2021

Help when you need it

Was desperately in need of help and I'm so glad that Stepchange was recommended to me. They showed me a bit of light during a very dark time in my life. I immediately felt there was a way out of my financial situation and with their support I have made some real headway. It's tough, but their continued support is very welcome. I wish I had sought their advice sooner. I can recommend their service to anyone who cannot see a way forward with debt. The staff I have spoken with have all been brilliant and most of all they don't judge Reviewed on: 17th June 2021

Excellent Company

I had debts of nearly 15,000 and there were times with Covid I had to reduce my monthly payments but they were super about it ..thanks for helping me so much and relieving me of stress Reviewed on: 17th June 2021

Piece of mind

I have been with StepChange since 2008 and prior to that I was in a constant state of worry and anxiety. StepChange has ensured that all my creditors received regular monthly payments which greatly reduced that worry and anxiety. Out of five creditors, four have been payed up and I am now paying money to only one, and as long as the current situation of paying this creditor continues (which I expect to happen), I will be debt free by next May. I do not know what the situation would have been without the help, support and guidance from StepChange. Best financial move I have made and has given me piece of mind. Reviewed on: 17th June 2021

Too good

They made my life so stress free and easy Reviewed on: 17th June 2021

Life savers. Literally.

I don't know when my family would be without you guys. Last year we went through job loss, illness and massive drop of income meaning we just couldn't pay our debts. Step Change helped with everything. They have been excellent. Supportive, reliable, just brilliant. Real life savers, as we would just not cope on our own. Reviewed on: 17th June 2021

The only people with any answers

They took control of our debt and have supported us with any concerns.We are now beginning to see a light at the end of a tunnel.Such a wonderful organisation. Reviewed on: 17th June 2021

Step Change allows you freedom

I've always paid my bills but it was getting impossible to stretch the money any thinner to go around. Was constantly robbing Peter to pay Paul and this started affecting my health. Having a DMP with Step Change has allowed me to breathe again and I know I will pay every penny back with their help and support. Reviewed on: 17th June 2021

Step change saved me!

StepChange are amazing, I lost a lot of sleep worrying over my debt and now I no longer worry. The staff are always so helpful and knowledgeable and I cannot thank them enough. Reviewed on: 17th June 2021

Saved me from certain bankruptcy

In 2 months I'll be debt free thanks to stepchange. At a time when my creditors were saying I'd be better off going bankrupt, stepchange helped me budget my life and pay a monthly affordable amount to slowly pay off my debts. They have helped me so much and I can't thank them enough for getting to the debt free finishing line. Reviewed on: 17th June 2021

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