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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18669 reviews)

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4.92

Based on 18,669 reviews, last reviewed 27th Jul 2026

75680% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

£27,000 of debt ? At a point in my life I had no clue what to do about debt , I was told to give step change a ring , from the first call they was kind and compassionat... Read more Reviewed on: 27th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18669)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

A lifesaving service

When I found myself in a bad debt situation, due to sudden demolition of my business premises effectively putting me out of business, Stepchange came to my aid with extensive advice and a manageable debt plan. I was at my wits end with the stress of creditors letters and constant phone calls. Stepchange and their expertise put an end to that and the relief was unbelievable. They have supported me for over ten years and now I haven’t got much further to go till I’m debt free. Reviewed on: 17th June 2021

Excellent VERY understand

Yes great service very helpful caring and understanding people,,I definitely recommend. I have been with the company over three years and they have been with me in every step of the way I am very grateful Thank you StepChange Reviewed on: 17th June 2021

Great support in the of need

Step Change have helped me consolidate my debt and speak to the people whom I owe money to. The debt was left after the break up of a relationship and I was left with the problem. Just when I needed support, they were there for me. Thank you Step Change Reviewed on: 17th June 2021

Saved my life

I can't put into words how grateful I am to Stepchange. I found them from a Google search and if I hadn't have found them, I simply wouldn't have found a way to live. In two years I've went from losing all hope to nearly becoming debt-free, I'm so close now! And I've had absolutely zero judgement and nothing but support along the way. They are all saints, simple as. Reviewed on: 17th June 2021

Life change

Continually told don’t worry we will through it with you Reviewed on: 17th June 2021

Life changing

I am nearly at the end of my DMP and out of Debt for the first time in more than 20 years. I never thought I could do it but StepChange helped me find a way Reviewed on: 17th June 2021

Hard but really worth it!

I’ve Been struggling for a long time to manage my money. Racking up debt and interest payments with no prospect of paying it off and living stress and worry. This is hard but I know that at the end I will be out of debt and it is se worth the struggle. The supporters is amazing. Reviewed on: 17th June 2021

Got me out of a crisis!

So grateful for Stepchange, they have changed my life. No more worrying about my finances. The people that work for them are caring and considerate. Thankyou. Reviewed on: 17th June 2021

Weight off my shoulders

I had been juggling debt for years was putting a strain on my family, when I finally got up the nerve to call step change they helped put all my affairs in order and put my mind at rest, in another year or so I'll be totally debt free and I couldn't be happier. Reviewed on: 17th June 2021

If only I knew about them sooner

At a point in my life as an adult I had to admit I needed help, not only with my mental health but also the debt I had accrued trying to buy happiness. From my first contact they helped put me on a path to paying down my debt and helping me see a way forward. Reviewed on: 17th June 2021

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