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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18664 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18664)

A weight of my shoulders

I was in a terrible state, worrying, unable to sleep, with two young children, a mortgage, and the final nail, was losing my job, once I found a new lower paid job, I came across step change, they help and supported me, never did they judge me, the person, I spoke to, was very understanding, gave me the reassures I needed, they went through the many options and a budget plan. I can't thank them enough, if anyone feels trapped, unsure or embarrassed about their financial situation, please Reviewed on: 17th June 2021

Helpful

Very helpful ever time I have called for advice. They have made paying my debts off less stressful Reviewed on: 17th June 2021

The best decision I ever made.

Stepchange have been amazing, they are professional yet kind. They understand your situation and the desperation you feel being in debt and they never make you feel ashamed or at fault. After my divorce they were amazing and have been ever since. Reviewed on: 17th June 2021

They are the greatest. They have helped me out tremendously.

Since StepChange have been helping me pay my debt my life has been so much easier. They dealt with my problem straight away and I have had no problems since. Reviewed on: 17th June 2021

Life changing

thought i will never get out of my debt. I was so stressed and felt shame about myself until step change helped me realized that theres hope. Now, im near towards the end of my debt payment and i cant wait to be free of debt and start my own saving a Reviewed on: 17th June 2021

All round fantastic

I have had my plan a few years now. Setting up was so easy and the staff are so friendly and understanding. They don't judge, whatever your situation they are helpful and kind Reviewed on: 17th June 2021

A load off my mind

Step change have helped me so much. After the break up of my marriage I was left struggling to make payments on dept that I had taken out with their help I manage to make a one off payment that suits my affordability and it has taken a lot of stress off my life. Reviewed on: 17th June 2021

Helped me control my debt

Very sympathetic ,they were very helpful ,woul recommend Reviewed on: 17th June 2021

A huge thank you!

When debts spiral out of control, interest and fees mount up, and it feels like you are drowning and there's no way out, you need help. StepChange made all the difference. Guided and supported me every step of the way, dealt with creditors on my behalf, arranged an affordable repayment plan. I will be debt free by September this year. Reviewed on: 17th June 2021

The best support and help for managing debt

I have been with Stepchange for around 4 years now and at the beginning I was very nervous with the amount of debt I had and how it would all work out. But I can honestly say the advisors are wonderful, they are helpful, supportive and always there whenever you need them for advice regarding your debt. If it wasn’t for them I dread to think where I would be right now! Reviewed on: 17th June 2021

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