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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Steps to mindful financial management

Step Change provided informative and easily accessible financial management support, at a time when I felt overwhelmed by debt and without any other alternative repayment options. Reviewed on: 9th June 2025

Just an absolutely magic service.

Just an absolutely magic service. I did not think it would be this easy, or that such a workable solution could be found. Has changed my life. Reviewed on: 27th May 2026

Helpful understanding and free service.

Totally understand your circumstances and do everything they possibly can to get your budget just right. I was apprehensive at first but didn't need to be they guide you through everything possible and your not left too short of funds. Reviewed on: 27th May 2026

StepChange helped so much with our debt.

StepChange helped so much with our debt. Got everything into one affordable payment, and took all the stress out of it. Really appreciate their help and always recommend them if I see anyone asking for debt help. Reviewed on: 27th May 2026

Outstanding Support

The guidance and advice helped to settle my very anxious and worried mind. All staff members have been extremely polite, friendly and understanding. All support given has been outstanding! Reviewed on: 27th May 2026

Great advice

They gave clear advice and the people I spoke were very helpful. Reviewed on: 27th May 2026

Very friendly advisors always polite non judgmental.

Very friendly advisors always polite non judgmental. Helped sort out personal debt problems and organised repayment amounts with creditors. Reviewed on: 27th May 2026

Getting on top

Got into debt with no real idea of how to cope StepChange helped me through the process of making real decisions of affordability and peace of mind knowing I'm moving in the direction of getting everything sorted and having a goal to look forward too rather than a constant fear of debt collectors/ baliffs turning up and the constant letters. Reviewed on: 27th May 2026

Excellent service provider.

Excellent service provider. Timely and efficient. Reviewed on: 27th May 2026

I am struggling on my dmp I told them that I couldn’...

I am struggling on my dmp I told them that I couldn’t afford this and they just insisted this is the required amount needed I’m now struggling more than I was previously and in talks with another company to seek out other options and they are listening to my situation unlike step change Reviewed on: 27th May 2026

I needed help to pay off debts and stepchange took a...

I needed help to pay off debts and stepchange took away the stress and made life easier Reviewed on: 27th May 2026

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