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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Don’t hesitate call them they will help you

I was in a lot of debt but step change sorted a debt management plan for me that I can afford. I don’t worry about it any more i pay the about I can afford each month and they do the rest. Best thing I ever did. My credit score has even improved as been on dmp over 6 years it’s all good. Don’t hesitate call them they don’t judge or look down on you the staff are so amazing Reviewed on: 24th May 2025

Easy and stress free

I was over whelmed at the begginging once signing up to stepchange it was so easy and took away a lot of stress and worries as they do everything for you. Reviewed on: 24th May 2025

Life can go on with Stepchange.

When we started with Stepchange we had debts that were clearly unmanageable, but there organisation and forward planning soon had everything on the right path, and completely stopped all the harassment from chancer debt collectors. We never had any intention of running away from the debts, but Stepchange showed a way that it could be managed. Several years later and our managed debts are only 5, and a light at the end of the tunnel to being debt free is very visible. Reviewed on: 24th May 2025

Don’t be scared; ring them! You can do it.

From the very first phone call I was reassured and never made to feel like an idiot for the situation I’d got myself in. Talked through everything and came up with the best plan of action. I’m now only 4 payments away from being debt free. StepChange saved me when I felt like I was drowning. I will forever be grateful for their help. Reviewed on: 24th May 2025

Helped me when I needed them

They have help me and made everything so easy Reviewed on: 24th May 2025

Very happy with step change help me out

Very happy with step change help me out Reviewed on: 24th May 2025

Don't struggle alone!

I struggled in covid l. With furlough wage I fell behind with my debt and felt like I was drowning! I contacted Step change and the immediately helped eliminate those feelings. Suggested a plan for me, contacted my creditors, and I've never looked back. One manageable monthly payment and no harassment from the debt companies.I am no longer consumed with guilt or shame for getting into debt.I Will have paid everything off at the beginning of 2026. I can sleep at night and have my life back!Thankyou Step change. Reviewed on: 24th May 2025

Life Changing

StepChange was recommended to me from a fellow colleague, who had also struggled with debt. StepChange honestly changed my life for the better. Money worries are no more. I have a monthly outgoing to StepChange and they do the rest on my behalf. If you have debt issues, I couldn't recommend StepChange enough. Reviewed on: 24th May 2025

Help When You Need It

StepChange give me the help I needed when I needed it. The advice they offered was clear and to the point and they were able to talk me through everything quickly and easily. The online platform is easy to use and lets me keep a eye on everything. Reviewed on: 24th May 2025

They made me feel much better about myself and less...

They made me feel much better about myself and less anxious about my finances and how to pay back my debt Reviewed on: 24th May 2025

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