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StepChange: Debt advice reviews

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4.95
Based on 16,696 reviews, last reviewed 12th May 2026
95300% increase in 5 star reviews
in the past 90 days
900% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
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3%
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0%
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Latest highest rating:

5

Step change listen Step change listen and take time to get things right reviewing everything and dealing with your Dedtors to give you more peace of mind Reviewed on: 12th May 2026
Robert C's avatar
Robert C

Latest lowest rating:

2

Wouldn't recommend The customer service team I find to be very slow in responding, and I have sometimes had to send the same information a few times as they have clearly... Read more Reviewed on: 9th May 2026
CharleyM's avatar
CharleyM
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (16696)

I have been well looked after f

5
I have been well looked after from thee first telephone conversation to the last The help has been brilliant Reviewed on: 6th May 2026
Antony's avatar
Antony

Excellent!

5
After being in debt for a number of years and not knowing where to turn i called Stepchange for advice. They were incredible, offering empathy and understanding into my situation. Offering me choices so i felt in control and set up a debt management plan that was sustainable and affordable. The pressure of being in debt for so many years was instantly reduced. I felt in control and happy i had made the right decision. I am so proud for getting in touch and havent used a credit card in over a year, this is a massive improvement and positive impact on my life, thankyou step change!! Reviewed on: 6th May 2026
Laurence B's avatar
Laurence B

Made my life so much easier

5
Fast response and very helpful made my life so much easier Reviewed on: 6th May 2026
James L's avatar
James L

support to repay at affordable payments

5
What a relief to have been able to find help and support to repay debts after my 32 year relationship break down. Reviewed on: 6th May 2026
Ellen R's avatar
Ellen R

Excellent service.

5
Excellent service. Kind and knowledgable staff. Prompt responses to all questions. Reviewed on: 6th May 2026
PV's avatar
PV

There advice was excellent, can't fault them in any...

5
There advice was excellent, can't fault them in any way.They deal with people as they should be treated with respect. Reviewed on: 6th May 2026
David P's avatar
David P

clear explanations of how to best proceed

5
able to help with clear explanations of how to best proceed and listened to the circumstances properly rather than just random advice. Spoke on the phone very calmly on something that was a major stress point for me. Reviewed on: 6th May 2026
Alastair C's avatar
Alastair C

Since starting my debt management plan in 2022, I ha...

5
Since starting my debt management plan in 2022, I have found my payments much more manageable. I was talked through every step and they were so helpful and knowledgeable. I felt supported and helped Reviewed on: 6th May 2026
Kayleigh G's avatar
Kayleigh G

StepChange gave me the most remarkable support at a...

5
StepChange gave me the most remarkable support at a very dark moment in my life. Their guidance and help has allowed me to sort out a massive problem and establish a way forward and alleviate stress and worry. I could not have achieved anything without them. Reviewed on: 6th May 2026
JW Powys's avatar
JW Powys

Stepchange helped turn my life around.

5
Stepchange helped turn my life around. I have gone from continually worrying about debt to being back in control. The process at first can appear to be nerve racking but in reality is simple and reassuring. Get your life back. Reviewed on: 6th May 2026
James Molyneux's avatar
James Molyneux

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