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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.95 (14715 reviews)

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4.95

Based on 14,715 reviews, last reviewed 31st Dec 2025

67% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

I was so stressed wished I had done this years ago m... I was so stressed wished I had done this years ago made my life so simpler and learned to live within my means. Reviewed on: 31st December 2025

Latest lowest rating:

2

My payments are not aligned with the date required b... My payments are not aligned with the date required by the credit card which cased major attention on my credit rating report Reviewed on: 23rd June 2025

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (14715)

Excellent customer services!

Excellent customer services , it is a distressing time for customers, they were patient and understanding and ready to help me organise my finances. Reviewed on: 24th May 2025

The most important phone you will make.

From the very first phone to Stepchange I was put at ease. I wasn't feeling too good in myself I felt very guilty at getting in this situation. Spoke to be calmly & reassured that Stepchange could help me. Reviewed on: 24th May 2025

Life changing experience

From my first contact with stepchange I felt a real sense of relief, I have now made 3 payments and I don’t dread the end of the month payments, my health was spiralling out of control, I’m so grateful to step change you have truly altered my life I n so many ways, thankyou for all your help and support Reviewed on: 24th May 2025

Stress free immediately

Overwhelming feeling of calm and in control for the first time in a long time. Stress free immediately Reviewed on: 24th May 2025

StepChange Changed My Life!

StepChange literally changed my life. I was in a lot of debt and in a very bad place. StepChange enabled me to rebuild my life and give my family the standard of living that I should be able to give them. This charity will 100% be saving lives and preventing significant mental health issues, I cannot imagine the spiral I would be in now had I not approached StepChange. I had to choose to seek help, which I had avoided for fear of stigma and for the process being too hard, but it was very straightforward and the weight that was lifted immediately enabled me to start thinking clearly and get out of the hole I was in. There was no stigma and, although to start with I was very secretive about my position, I have been more than open with others about StepChange as I feel many people hide debt away as I was doing and, in my opinion, money worries are the biggest cause of stress and stress has significant links to a shorter life. Thank you StepChange, what you do is amazing and life changing. Reviewed on: 24th May 2025

Peace of mind

Total peace of mind during my dark times, no nasty letters or phone calls, no threats of bailiff. I am now dealt free thanks to stepchange Reviewed on: 24th May 2025

Very good and knowledgeable.

Very good and knowledgeable. Very good at explaining how things can change and make a difference in life. Reviewed on: 24th May 2025

CHANGED MY LIFE

I was in a desperate state with dept contemplating terrible things. I had thought about calling stepchange but was too embarrassed by the situation I had let myself get to with debt. I'm so glad I picked up that phone! It was answered by a wonderful lady who reassured me throught my tears and anxiety that she was here to help and to try to get things better for me to manage. We talked through all my dept and she sent some forms to complete. Within a few weeks my dept management plan was in place. I set up my direct debit to stepchange and they distributed to my debtors. Please , please do it if you need to as stepchange changed my life. Reviewed on: 24th May 2025

Now i can sleep at night

Stepchange have helped me sleep at night. Great service and so thankful Reviewed on: 24th May 2025

Step change is so helpful

I reported to step change when I had a huge debits on various accounts after my husband used the money and left me Step change helped me managed all the debts.today I ve almost finished paying off the debts Reviewed on: 24th May 2025

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