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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18682 reviews)

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4.92

Based on 18,682 reviews, last reviewed 23rd Sep 2026

99% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Very helpful and very informative Very helpful and very informative Reviewed on: 23rd September 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18682)

Always had quick excellent service

Always had quick excellent service Reviewed on: 27th May 2026

StepChange have been a huge help to me.

StepChange have been a huge help to me. With yearly reviews to make sure I'm paying what I can afford and helping me clear all of my debt off. Customer service is always friendly and I never find it an issue contacting them when I need help or advice with anything related to my debt management plan. Reviewed on: 27th May 2026

Experienced advisers and did not judge me

Experienced advisers and did not judge me Reviewed on: 27th May 2026

Easy to use and so helpful, can’t thank them enough...

Easy to use and so helpful, can’t thank them enough so far - finally seeing light at the end of the tunnel Reviewed on: 27th May 2026

Great financial solutions for my financial issues

I was in a moment when i honestly thought i will loose the roof above my children's head and left with no food to eat, when I've been introduced to StepChange by our local council. They offered me a great doable solution to my financial problems and now, 4 years later, I'm half way through with hope in my heart that it's going to be ok! Thank you! Reviewed on: 27th May 2026

Step Change has been fantastic from start to finish.

Step Change has been fantastic from start to finish. Reviewed on: 27th May 2026

Friendly advice and help from these people saved me...

Friendly advice and help from these people saved me from a life of stress sorted my finances out helping me breathe again Reviewed on: 27th May 2026

Easy to follow process

Helpful from the start, the website was easy to use and the forms to complete to advise on my debt problems took a bit of time to conplete but I felt relieved as soon as they were submitted. Then it was a case of waiting to hear back on the next steps. A DMP is now in place and I can sleep at night. Reviewed on: 27th May 2026

Excellent customer services Cannot fault them for a...

Excellent customer services Cannot fault them for all the work they do Reviewed on: 27th May 2026

Very easy to get assistance we needed

Very easy to get assistance we needed Reviewed on: 27th May 2026

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