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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18670 reviews)

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4.92

Based on 18,670 reviews, last reviewed 28th Jul 2026

75700% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Supportive team, Helpful controllable solutions After struggling financially because of an abusive relationship and becoming a solo parent to a very young child, StepChange Deb Advice have helped me... Read more Reviewed on: 28th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18670)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

saving lives

at a time when my life hit an all time low, step change turned things around & now i've been debt free ever since. Reviewed on: 9th June 2021

Straightforward, non-judgemental practical help

I was struggling with repayments on credit cards. Step Change dealt with my creditors and helped me to work out a budget which allowed me to pay off my debts whilst still having enough to live on. It took a few years but it was a wonderful feeling when I was finally debt-free, thanks to Step Change. Reviewed on: 9th June 2021

Amazing

This charity is so helpful, understanding and caring and is helping me through a plan with not alot of money spare but knowing I am paying a little every month and then they handle the rest and even stop most of the phone calls. I couldn't be more thankful. Reviewed on: 9th June 2021

Great help

Very helpful when things looked very dark. Reviewed on: 9th June 2021

They do the right thing

People worry because they're funded by the banks etc but they only ever act with customers' best interests at heart. My daughter was ill and accrued a lot of debt, they recommended bankruptcy and got her through the process. Can't fault them and they didn't make a penny out of her - they do what's right. Reviewed on: 7th June 2021

Non judgemental advice regarding debt

They are life-savers. Practical advice which transformed my life completely. I'm now 5 years debt free, when I truly couldn't see way out. Reviewed on: 7th June 2021

Knowledgeable, empathetic and supportive

They do an amazing job, helping so many people from different walks of life without judgement. Reviewed on: 7th June 2021

Fantastic support

Step change gave fantastic support and advice to a good friend of mine Reviewed on: 7th June 2021

Understanding and helpful

A very helpful company who listened and dealt with my money problem . Reviewed on: 7th April 2021

Life Saving Organisation

We Found ourselves in an inevitable and difficult to control financial situation. The service and advice offered by StepChange meant that two young men could regain their foothold on their careers and their parents could resume making positive contributions towards them and others. Almost every time I speak with a StepChange advisor I remind them that their service is literally life saving Reviewed on: 5th September 2020

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