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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Exceptional support

StepChange were accessible, empathetic and committed to my goal of being debt free. I will be forever grateful to them for giving me my life back Reviewed on: 10th June 2021

Peace of mind

They allowed me to sleep at night without worry when they first helped me out and continue to do so. They gave me the confidence to sort the matter along with money management help overall. Reviewed on: 10th June 2021

I can now sleep at nights.

Helpfull, and non judgmenal. After worrying sick for ages ,with nothing else I could do about my debts ,I finally got in touch with stepchange who helped Me step by step. Reviewed on: 9th June 2021

Absolutely brilliant - the team were helpful, calm & professional

When I was swamped with debt I didn’t know which way to turn, in my darkest times I seriously considered suicide. Thankfully I came across StepChange & suddenly there was a chink of hope which grew as I followed my repayment plan …. I have now been debt free for 18months & I don’t have any credit cards or loans…. My life has changed thanks to this company… thank you Reviewed on: 9th June 2021

No hassle no judgment help

Step change help us sort ourselves out without any fuss or judgement. They explained all the details and options and helped us follow through our plan. Also explained how to desk with the creditors. Fantastic service showing us "light at the end of the tunnel ". Reviewed on: 9th June 2021

Fantastic charity

Would recommend anyone in debt contacting this charity! Such a wonderful service they offer & all the agents are really supportive. Reviewed on: 9th June 2021

saving lives

at a time when my life hit an all time low, step change turned things around & now i've been debt free ever since. Reviewed on: 9th June 2021

Straightforward, non-judgemental practical help

I was struggling with repayments on credit cards. Step Change dealt with my creditors and helped me to work out a budget which allowed me to pay off my debts whilst still having enough to live on. It took a few years but it was a wonderful feeling when I was finally debt-free, thanks to Step Change. Reviewed on: 9th June 2021

Amazing

This charity is so helpful, understanding and caring and is helping me through a plan with not alot of money spare but knowing I am paying a little every month and then they handle the rest and even stop most of the phone calls. I couldn't be more thankful. Reviewed on: 9th June 2021

Great help

Very helpful when things looked very dark. Reviewed on: 9th June 2021

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