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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,664 reviews, last reviewed 15th Jul 2026

126100% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Just do it with StepChange StepChange has been helping me bounce back from all my debt obligations. They have given me support, advice ans a lot of encouragement. Reviewed on: 15th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

They do the right thing

People worry because they're funded by the banks etc but they only ever act with customers' best interests at heart. My daughter was ill and accrued a lot of debt, they recommended bankruptcy and got her through the process. Can't fault them and they didn't make a penny out of her - they do what's right. Reviewed on: 7th June 2021

Non judgemental advice regarding debt

They are life-savers. Practical advice which transformed my life completely. I'm now 5 years debt free, when I truly couldn't see way out. Reviewed on: 7th June 2021

Knowledgeable, empathetic and supportive

They do an amazing job, helping so many people from different walks of life without judgement. Reviewed on: 7th June 2021

Fantastic support

Step change gave fantastic support and advice to a good friend of mine Reviewed on: 7th June 2021

Understanding and helpful

A very helpful company who listened and dealt with my money problem . Reviewed on: 7th April 2021

Life Saving Organisation

We Found ourselves in an inevitable and difficult to control financial situation. The service and advice offered by StepChange meant that two young men could regain their foothold on their careers and their parents could resume making positive contributions towards them and others. Almost every time I speak with a StepChange advisor I remind them that their service is literally life saving Reviewed on: 5th September 2020

Check out

Stepchange guide you all the way through step by step and make it easy join and keep helping you all the way through Reviewed on: 28th August 2020

Very good service

Stepchsnge really did change my life I was very stress out before they started to help me sort out my money problems. New I can see my way forward . Reviewed on: 26th August 2020

Helped with my depth problem

took a weight of my mind helped me get back on track again really helpful service Highly recommend you Reviewed on: 20th August 2020

Light at the end of a dark tunnel

The customer service team are wonderful, helpful and very thorough. They want to understand what has caused things to get to where they are so they can help you. When you're honest, they are able to help you in a way that changes your perspective on your debt. Instead of a burden, it becomes just another everyday bill. Thank you for your continued help stepchange. Reviewed on: 13th August 2020

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