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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 17,462 reviews, last reviewed 27th May 2026
131800% increase in 5 star reviews
in the past 90 days
1200% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
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0%
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0%
See only 1 star reviews
0%

Latest highest rating:

5

Step change helped me gain control. Step change helped me gain control and resolve something that seemed insurmountable. Reviewed on: 27th May 2026
Josie Sonnessa's avatar
Josie Sonnessa

Latest lowest rating:

1

Thrown to the dogs, how is this support? We made our payments every month, well before the end of the month but they still cancelled it and thrown us to the dogs. How is this support by anyon... Read more Reviewed on: 27th May 2026
Astrid S's avatar
Astrid S
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17462)

Supportive & nonjudgmental

5
Always there, calming me with help & support, throughout my needs Reviewed on: 8th July 2020
Sheila Huntington's avatar
Sheila Huntington

Excellent service.

5
Step Change are the best debt charity ever, highly recomandable. Got in touch over 3 years ago and they never failed to help. Excellent!!! Reviewed on: 8th July 2020
Edgar Portelli 's avatar
Edgar Portelli

Life changing

5
I could t recommend StepChange more highly- they we incredibly helpful and have saved me from crippling debt Reviewed on: 8th July 2020
Claire Jackson's avatar
Claire Jackson

Helped me

4
Very pleasant friendly and professional Reviewed on: 8th July 2020
Ralph Watts's avatar
Ralph Watts

Stress free as soon as we started with Step Change

5
They were helpful, and reassuring. My husband and I stopped arguing so much over money because we both knew the bills were finally being paid and not snowballing. If ever I need assistance I Know I only have to telephone them and the staff will be friendly and sort any issue I have, if they can. Reviewed on: 8th July 2020
Jaws's avatar
Jaws

Convenient

5
It’s make me out of stress .very easy way to get back to life . Reviewed on: 8th July 2020
Farhan's avatar
Farhan

Really Helpful

5
They are all friendly, helpful, Knowledgeable, emphatetic, very patient and caring. Reviewed on: 8th July 2020
Tess Ryan's avatar
Tess Ryan

Highly recommend

5
They have been brillant helping us always polite and pleasant when we gave had to phone go through any problems and explain everything best thing we did go to step change Reviewed on: 8th July 2020
Sheena Holt's avatar
Sheena Holt

Always excellent service

5
After years of stress have finally got a life back.Long road ahead but making good progress. Reviewed on: 8th July 2020
Fredrick Kearsley's avatar
Fredrick Kearsley

Peace of mind from now on

5
Step change has been amazing advising and supporting us every step of the way. Thank you so much! Reviewed on: 8th July 2020
Sandie's avatar
Sandie

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