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StepChange: Debt advice reviews

View other StepChange products
4.92
Based on 18,089 reviews, last reviewed 28th May 2026
162000% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Helped me take control of my debts. Helped me take control of my debts. Slowly becoming debt free with affordable monthly payments. Reviewed on: 28th May 2026
BW's avatar
BW

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (18089)

Lifeline

5
Excellent communication really lovely to deal with. Reviewed on: 9th July 2020
Lesley's avatar
Lesley

FANTASTIC

5
Since I came in contact with Stepchange they have helped me set up DMP to deal with my mounting of debts into one monthly affordable payment. Their staff are very professional and very supportive. They helped me to cope when my 3 month payment break overlapped with Covid-19 and also with my review. I talked with them about my struggles and they helped me. Stepchange is indeed a life saving company. Reviewed on: 9th July 2020
Christine Frempong's avatar
Christine Frempong

Great choice

5
Very satisfied with their customer service and the way deal with my debts. Reviewed on: 9th July 2020
Carine's avatar
Carine

Great helpful people

5
A great place very helpful staff helped me sort out my life without them I just don’t know where I would have been Reviewed on: 9th July 2020
susan fridlington's avatar
susan fridlington

Amazing from first phone call

5
So much support and help every member of staff I spoke to were so helpful and professional Reviewed on: 9th July 2020
Chriis's avatar
Chriis

Fantastic company

5
Step change really helped me I was getting lots of debt letters which was causing me awful anxiety. Contacted step change they worked out how much I could afford to repay and contacted all my debters offering them all a set monthly amount. No more letters would definitely recommend. Reviewed on: 9th July 2020
Nicola mcgovern 's avatar
Nicola mcgovern

Transformed my life.

5
I was in despair after I discovered my husband, who had developed dementia, had not been paying his credit card bills and therefore racked up a huge debt with charges and interest. After struggling on my own for some time I went to StepChange and they were FANTASTIC - they assured me that we could create a debt management plan together, ‘please don’t worry’ they repeated. The DMP was achieved speedily and has been in place now for 8 months working seamlessly. I owe a huge debt of gratitude to StepChange, they have transformed my life. Reviewed on: 9th July 2020
Elaine Moor's avatar
Elaine Moor

Great and helpful

5
Best thing we ever did was contacting Step Change to help us manage our debt. I can now sleep at night knowing we have just one payment to make eSch month at an affordable cost. Reviewed on: 9th July 2020
alison 's avatar
alison

Change for better with StepChange

4
By talking to StepChange and sorting my finances out it is the best thing you can very supportive and understanding of your financial situation. Reviewed on: 9th July 2020
Adam Brewster's avatar
Adam Brewster

Life savers

5
Fabulous service along with peace of mind and stress relief. Reviewed on: 9th July 2020
jay's avatar
jay

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