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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18665 reviews)

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4.92

Based on 18,665 reviews, last reviewed 16th Jul 2026

75600% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Escaped my debt with step change help I was so worried about my debt they took all my details and contacted all the people I owed put a payment plan in place this was taken out on the 21/... Read more Reviewed on: 16th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18665)

Fabulous

I was very much an ostrich when it came to sorting out my debts. However working with step change has changed all that. The agents are fabulous so easy to talk to i would highly recommend them. Working with step change made all those dreadful feelings disappear. Reviewed on: 12th July 2020

I am very pleased that I meet and can use all my problems with such a wonderful, culture group of people, where now you can rarely meet such. So ladies and gentlemen...

In any case many years do not have to worry when I knew that StepChange never lets me go and this is up to now. recommend to all concerned and not only, Reviewed on: 12th July 2020

I don't know what would have happened if I hadn't found them

It sounds very dramatic but I honestly think that without the help, advice and support Step Change gave me and continue to give me, I don't think I would be here today. I owe them that much. Reviewed on: 12th July 2020

Debt Management Plan

Very helpfull and very understanding Reviewed on: 12th July 2020

Very good very helpful

Very friendly and helpful always there when you need help great people l recommend it any body Reviewed on: 12th July 2020

high recommendation

they are excellent and one of the best advice agencies. They are very helpful, professional Reviewed on: 12th July 2020

There when you need them.

I’ve always appreciated the help they’ve given me. It keeps you going. Reviewed on: 12th July 2020

Best Debt Charity

Professional, Friendly, Empathic, Supportive and Excellent Customer Service. Helped me enormously and calmly to sort out my financial mess. With their help and support I am now financially stable and clearing my debts easily. I feel positive now about my financial future. Reviewed on: 12th July 2020

helpful guidance when really needed

got into trouble in 2010 stepchange provided guidance with a budget and repayment plan which stick to and still do. Reviewed on: 12th July 2020

The pain game

Step Change has helped me through almost 15 yrs of years financial difficulty and handled the endless communication and paperwork with my creditors and therefore relieved me of much of the associated stress Reviewed on: 12th July 2020

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