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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17831 reviews)

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4.92

Based on 17,831 reviews, last reviewed 27th May 2026

149600% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

You'll be glad you had the courage to callthem Didn't know what to do,was told about debt charities and how they would give advice and not judge, I was glad a plucked up the courage to ring ,no sna... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17831)

Life changing

From the moment I interacted with Step Change I have been shown compassion understanding and professionalism . They have allowed me to see a light at the end of the tunnel of debt . I can't thank them enough I would certainly recommend them to anyone who is struggling to get by juggling the rollercoaster of hopelessness and despair that debt can bring . I want to thank them from the bottom of my heart . Once my time is up paying off my debt I will be staying debt free . Reviewed on: 8th July 2020

fantastic customer service

Excellent service and they are always happy to help and guide you in the right direction Reviewed on: 8th July 2020

Amazing charity

I got in touch with STEPCHANGE When i needed help. They were brilliant from start to finish. Great advisors, and financial debt managers. I honestly don't know how i would have coped without their help. Absolutely amazing people who work for them. And especially for us for free. Reviewed on: 8th July 2020

Excellent help

Very helpful in every way. I have had a couple of hiccups along the way but everyone has gone out of their way to help. Reviewed on: 8th July 2020

Friendly staff and always there to help you!

Very helpful staff with very good advice always! Reviewed on: 8th July 2020

The best ever

The very best ever - they have sure saved more lives than the NHS Reviewed on: 8th July 2020

Customer service

They have always helped me to work an affordable plan that suits me. Reviewed on: 8th July 2020

Crisis Averted

A few years ago I was having a debt crisis. I had "maxed out" on a number of credit cards and my bank overdraft. StepChange provided very helpful advice and dealt with my creditors in a professional manner, thereby releaving a great deal of stress from my wife and I. Reviewed on: 8th July 2020

Happy

They were very helpful with my problems, a great weight was lifted Reviewed on: 8th July 2020

You want to see the end of your debts- Call Stepchange!

One of my relatives had dealt their debts with Stepchange so after a breakdown and getting into bad debt with credit cards and catalogues, I plucked up the courage to call Stepchange. Not only were they understanding but after filling in a form to say which debts were with who, they have compiled a manageable repayment that I pay every month. They have dealt with the companies concerned and even after I put the phone down the first time I spoke to them on the phone, I felt an enormous sense of relief that I would be able to pay off my debts and although it was going to be a long tunnel, there was light at the end! I have changed the repayment rate once as I was finding that some of my bills had gone up and they were so good about that too. I get monthly statements of how Im doing and I will be Debt free in about 6-8 years! This would not have been possible without Stepchange and I would like so say THANK YOU! Reviewed on: 8th July 2020

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