Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

View other StepChange products

4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews Write a review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Review StepChange: Debt advice now

Help others make smarter decisions by sharing your own experience.

Write a review

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Excellent customer services

Amazing customer advisers on ground. Thank you for being there. Reviewed on: 9th July 2020

Excellent and professional service in times of need!

All staff are attentive to your situation and help in all ways they can. Give you feee advice on the way to work forward with your situation Reviewed on: 9th July 2020

Very helpful

Easy to contact easy to talk very helpful and I always recommend. Reviewed on: 9th July 2020

clear and concise advice

over the past few years have found step change to be very helpful and knowledgeable in helping to control our finances. Reviewed on: 9th July 2020

Non-judgmental, kind and skilled

Hi, I've been with Stepchange for over five years now and have always had a positive and uplifting experience. My anxieties and fear from the start were allayed by the staff and I felt like a huge burden had been lifted from my shoulders. There WAS a way out of debt. I could barely believe it. Although I have quite a long way to go, and I have had to take a holiday due to Coronavirus, I still feel I am on track. I will always be so grateful to Stepchange for how they have helped me to get myself into a better place. I have recommended them to lots of people, including nationwide on the You and Yours programme on Radio 4 where I was interviewed about debt. Couldn't be happier with my experience. Thank you. Reviewed on: 9th July 2020

Life savers

Really positive experience with Step Change who have looked after my DMP for around 3 years. I have recently recommended them to a colleague. Great advice and communications and I never felt judged. Reviewed on: 9th July 2020

Peace of mind

Step Change helped manage my monies and took away the worries, enabling me to move on knowing I was in good hands. Reviewed on: 9th July 2020

highly delighted

a good company to deal with they make thing s easy to understand and have made my life a lot better if I have any problems just ring them and it is solved in a easy and understanding way I would definitely recommend them to anyone. Reviewed on: 9th July 2020

Does What It Says On

After an overwhelming - and frustrating - contact with different agencies, when I found Step Change, it was like I could breathe again. I wanted to take the steps to getting in control of my debt and they offered clear, no nonsense, advice, guidance and support. Reviewed on: 9th July 2020

Brilliant

Good customer service... And understanding. Reviewed on: 9th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Management
from DFH Financial Solutions 4.19 from 4 reviews
Debt solutions
from Back2Credit 4.87 from 2140 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub