Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Peace of mind

Step Change helped manage my monies and took away the worries, enabling me to move on knowing I was in good hands. Reviewed on: 9th July 2020

highly delighted

a good company to deal with they make thing s easy to understand and have made my life a lot better if I have any problems just ring them and it is solved in a easy and understanding way I would definitely recommend them to anyone. Reviewed on: 9th July 2020

Does What It Says On

After an overwhelming - and frustrating - contact with different agencies, when I found Step Change, it was like I could breathe again. I wanted to take the steps to getting in control of my debt and they offered clear, no nonsense, advice, guidance and support. Reviewed on: 9th July 2020

Brilliant

Good customer service... And understanding. Reviewed on: 9th July 2020

Truly Amazing

Very professional, amazingly helpful, empathetic, supportive, non-judgmental and have reduced my stress levels. I urge you to contact them if you have any financial issues. Finally I got my life back on track. Thank you to everyone at Step Change Reviewed on: 9th July 2020

Relaxing and supportive.

I’ve had a serious problem speaking to my creditors regarding my payments. I spoke to Step Change and my thoughts were seriously eased immediately. I have found Step Change to be very professional and easy to talk too about my finances. I’ve been paying these for the past 10 years and each time I’ve had an annual review they are extremely obliging and supportive in anything I’ve asked them. I pray I will win the lottery to pay all my debts off and I would treat Step Change to something nice if I was fortunate. Bear in mind this is what got me in the position in the first place. Thank you Step Change for all the support I’ve been given for the past 10 years. Reviewed on: 9th July 2020

Fantastic

Always there to help if you have a problem they always try to help. Reviewed on: 9th July 2020

Excellent service

I’m so glad,very pice and service.Thanks Reviewed on: 9th July 2020

Steps

Very knowledgeable, listening to you, helpful, gives you confidence and light at the end of the tunnel. Reviewed on: 9th July 2020

Saved my life

Every time I speak to someone at Step Change they are friendly, helpful, kind, caring and I always finish the phone call by thanking them for being so amazing. They completely take the stress away, they understand and treat me like a human being, and ultimately, with their support, I am now moving forward with a positive mind frame and completely stress free Reviewed on: 9th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 3.94 from 13 reviews
Debt Collection
from High Court Enforcement Group 3.56 from 3 reviews
Debt Collection
from CCI Credit Management 3.99 from 1 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub