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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18666 reviews)

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4.92

Based on 18,666 reviews, last reviewed 22nd Jul 2026

75620% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Hi my name is Albert . Hi my name is Albert . I'm very satisfied based on the services given to me so far by Stepchange. It is so much appreciated. Im very grateful thanks ... Read more Reviewed on: 22nd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18666)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

So helpful

I was really struggling to cope with debts on credit cards. My husband has alzeimers & is in a care home & the fees are almost more than I can manage. Without Step change I would be lost Reviewed on: 9th July 2020

Hard times

stepchange really saved me My husband left me it was so difficult emotionally but even worse when I had to face debt problems, I couldn't manage i felt desperate didn't know what to do, i found by chance stepchange online, the person I spoke to was very very supportive think she felt sorry for me, I just broke down in tears, I didn't realise there waS someone out there to help, I was overwhemed, and never looked back since and now am coming to the end of my debt management, thankyou Reviewed on: 9th July 2020

Straight talking and friendly.

I was very worried and unsure of how to deal with my debts, but Stepchange were amazing at not only helping sort out my debts but reassuring me that i could get myself back on track. I Only wish i had contacted them sooner. Reviewed on: 9th July 2020

Changed my life

Thanks to the fantastic staff @ StepChange my life has become a worry free zone. Another company I had used where only paying half the amount of my monthly payments to my creditors . I’m pleased to say the whole amount is now being paid . Easy to set up and manage . I have had absolutely no issues at all with any creditors . I have never missed a payment and my debts are slowly but surely reducing. I’m very happy with my DMP . Reviewed on: 9th July 2020

Good advice, and service. Many thanks

Step Change have given me good advice and support. Reviewed on: 9th July 2020

Helped me get my life back on track...

Helpful, empathetic and knowledgeable... they can help every step of the way in managing debt. Reviewed on: 9th July 2020

I will be completing debt free by August this year I couldn't have done it without you thank you

Always kept up to date and had someone in my corner Reviewed on: 9th July 2020

Lifesavers!

Step Change have been truly amazing and we couldn’t of managed without their help and assistance. Reviewed on: 9th July 2020

Amazing service

I had very difficult money problem before I contact Step change but they done amazing job with them amazing staff they helped me with my all budgets they make my life more positive then before they put me in control of my all issues thanks ever so much to step change Reviewed on: 9th July 2020

Excellent Service

This is by far the easiest and stress free way of handling debt. Step Change staff are so easy to speak to and are not judgemental at all. They assist with working with you and guide you all the way. Thank you Step Change. Reviewed on: 9th July 2020

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