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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Easy to use.

Great company that’s helping me get debt free. Reviewed on: 9th July 2020

Great help

They have been a great help in time of need Reviewed on: 9th July 2020

Step change your life

Simple and friendly process to take years of debt stress worry off your shoulders. Highly recommended. Reviewed on: 9th July 2020

Relaxing

so relaxing and hassle free no need to make phone calls to each creditors to convince there is no under pressure's feelings Reviewed on: 8th July 2020

They are good s.good communication

I was welcome with stepchange,peace in mind on dealing with my case.very helpfuk Reviewed on: 8th July 2020

Best thing I ever did

Life changing experience always be grateful Reviewed on: 8th July 2020

Helped out of dark tunnel

I was truly worried about how I could manage to fulfill my obligations to my creditors in the financial position I found myself in. Step change helped me tremendously to find a solution to my problems . Reviewed on: 8th July 2020

Good sound advice

Does what it says on the label . Reviewed on: 8th July 2020

Life-changing

I was turned down by my bank ,by other debt solutions including a CVA ..I got in touch with Stepchange and they immediately found a solution and process for me to regain control of my life.Now I see a way forward and hope to be debt free within a few years..the service and advice is outstanding, life changing.Im very grateful to face the future with confidence and peace of mine. Reviewed on: 8th July 2020

Best debt charity available

From day 1 they have been absolute best every time I had an issue with a company they got it sorted straight away for me, they help me go in the right direction I’m nearly finished my plan with them had it not been for step change I’d of been in a bad situation. That is why they deserve an award. In my opinion there is no one that comes close to how step change function. Reviewed on: 8th July 2020

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