Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

View other StepChange products

4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Helped me in time of financial constraint

StepChange have been, without a doubt, a lifesaver for me and my amounting debt. Not only did they simplify and streamline the process for me: they undertook the work required to ensure all my debts were put under a DMP that still remains active with no hiccups and a managed budget. THANK YOU! Reviewed on: 8th July 2020

Recommend 100%

Without these people I would have drowned in depression and worry, I cannot thank them enough for helping me sort my financial problems, plus all the help and wonderful advice over the years Reviewed on: 8th July 2020

Debt control

I was in the stage where I was getting into debt when I called step change and they helped me out and now I’m giving regular payments and am coping well that’s why I’m happy with them and would recommend them thanks Reviewed on: 8th July 2020

Helping hands

After worrying endlessly for some time I finally plucked up the courage to phone StepChange following referral from a friend. They immediately put me at ease, explaining my options. They guided me through each part of the process in a professional but kind way. I felt better than I had for a long time. I can finally see a way through this Reviewed on: 8th July 2020

One happy family

StepChange were recommended to me when I was in a sticky financial situation. I have been either over a year and they are great at helping I would not be where I am today because of the kindness and support Reviewed on: 8th July 2020

Really helped me

It took a lot of worry of me getting this all sorted x Reviewed on: 8th July 2020

Happy about all there help

I'm happy with the service I get on the phone with the knowledgeable and cheerful people all ways there to put my mind at rest over any enquiry I have , knowing that at the end of my situation they would have helped me sort out my finances Reviewed on: 8th July 2020

I am happy with your services

Thank you for helped me in my hard time. Reviewed on: 8th July 2020

Awesome

Awesome it was great experience Reviewed on: 8th July 2020

The most supportive and hard working organisation that is around.

Always there to help with very sensitive issues, offering advice and support. Reassurance and support was given with sensitivity when needed. Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt Solutions
from Money Advisor 3.94 from 13 reviews
Debt advice
from My Debt Plan 4.84 from 386 reviews
Advice service
from Debt Free Advice 4.25 from 5 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub