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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (17843 reviews)

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4.92

Based on 17,843 reviews, last reviewed 27th May 2026

150200% increase in 5 star reviews

in the past 90 days

1300% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Definitely reccomend step change Difficult to speak to a person but when I did they were absolutely brilliant! Not once did they make me feel like a criminal. They just helped me. I h... Read more Reviewed on: 27th May 2026

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (17843)

Life saving help!

Genuinely a pleasure to speak to them - every time I’ve called they’ve been non-judgemental, helpful, sincere and understanding. The year they’ve spent helping me has changed my life in simple terms. I cannot thank them as an organisation enough! Reviewed on: 8th July 2020

Literally saved my life!

I was struggling so much with my life. Step Change are humans and you can tell that in the way they deal with your situation. they have been amazing from start to finish! Reviewed on: 8th July 2020

DMP

Cannot fault Stepchange thanks too them my financial worries is looking so much better and the staff are so helpful thank you so much Reviewed on: 8th July 2020

Brilliant and fantastic

Step change completely change my life, I never thought I would get outta the mess I was In, if it wasn’t for step change I don’t know where I would be right now, I have more control and more peace of mind step change has dealt with my problems and my situation. Reviewed on: 8th July 2020

Amazing...

Absolutely 1st class support. Friendly understanding .. Reviewed on: 8th July 2020

Excellent

I felt that everyone whom I spoke with took time to deal with all my issues in a friendly efficient manner I felt I was at the heart of everything that you stand for I was choked up with emotion when everything was finally put in place Thank You Stepchange Reviewed on: 8th July 2020

Very understanding & helpful

Was in a slot of debt & really feeling suicidal & spoke to stao change & they helped & explained about my debt & really thankful Reviewed on: 8th July 2020

Great Support

I was very worried about my situation but as soon as I contacted Step Change I was helped by a reassuring person in a nonjudgmental way. After supplying my details a payment plan was set up before long and my worries became easier. Thank you for your kind and efficient service. Reviewed on: 8th July 2020

Well Impressed

Step change have been brilliant to me before I joined them I was in a real dark place with dents that were leading to more serious health problems but now I’ve been put on a plan that suits me and I can afford each month and it gets the creditors off my back Reviewed on: 8th July 2020

Gave us the much needed help to keep paying our debt but enabling us to live

Excellent service always there at the end of the phone Reviewed on: 8th July 2020

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