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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

I Am Really Impressed

I ran into financial difficulties for multiple reasons, & I was so stressed & confused, but by chance I came across Step Change & I can honestly say that with their help & guidance I have managed to turn my financial life around & have been on a debt management plan, therefore I have learned not to make the same mistakes & really try to live within my means. I am extremely thankful to Step change & I would be so happy for them if they won a befitting award for all their hard work the staff put in to help people. Thank you Jay Morokar Reviewed on: 8th July 2020

Yes I would there are great help

They help in many ways and are lovely to talk with Reviewed on: 8th July 2020

Excellent customer experience

Very helpful and excellent customer service Reviewed on: 8th July 2020

I can't thank stepchange enough

Stepchange staff are brilliant very caring and supportive especially when I was going through such a hard time Financially I felt suicidal where I lost control I couldn't pay my bills I had know spear money where I was getting charged left right and centre stepchange stop all that and now I can manage my bills. Thank you stepchange Reviewed on: 8th July 2020

Excellent . Could not fault them..

StepChange have been very efficient in handling my debt problems. They were prompt, efficient, courteous and sympathetic to my problems throughout. I’ve been dealing with them since 2014 and would recommend them wholeheartedly. Mounir TADROS Reviewed on: 8th July 2020

Excellent service

The service is Reassuring And ideal for people who are going through hard times life these especially with the finance. Reviewed on: 8th July 2020

The experience

I got in touch with Stepchange when I had money problems, they have helped me through these Difficult years With friendship as well as there experience with debts.. Reviewed on: 8th July 2020

Brilliant

From the very first time that I spoke to someone from StepChange they’ve been nothing but brilliant. Every member of staff has been supportive and provided me with all the information I needed. They’ve made me feel at ease and confident in the service they’re providing. I would highly recommend them to anyone. Thank you Reviewed on: 8th July 2020

Excellent Customer Service

Every staff I’ve spoken to at Step Change has helped me to resolve any issues I may have. Contacting them was the best decision I made - less anxiety as they continue to help me resolve my debts. Reviewed on: 8th July 2020

Super Super Charity

Very helpful and good service for financial problem. Recommended for everyone need help Reviewed on: 8th July 2020

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