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StepChange: Debt advice reviews

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4.92
Based on 17,901 reviews, last reviewed 27th May 2026
153000% increase in 5 star reviews
in the past 90 days
1300% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
97%
See only 4 star reviews
3%
See only 3 star reviews
0%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

not much to say other than exceptional organisation... not much to say other than exceptional organisation that gives you 6th emergency service PEACE OF MIND Reviewed on: 27th May 2026
robert wooding's avatar
robert wooding

Latest lowest rating:

1

Extremely difficult to get to speak to someone at le... Extremely difficult to get to speak to someone at least 90 minutes on hold asked now on four occasion for a debt to be added to my plan but still hasn... Read more Reviewed on: 27th May 2026
MDB M's avatar
MDB M
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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

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StepChange Debt advice reviews (17901)

I was able to sleep easy after stepchsnge made it so easy to talk to and made me at ease and I would recommend any one with dete problems yo ring them

5
felt at easy really under standing . Great service x Reviewed on: 8th July 2020
Meryl Giles's avatar
Meryl Giles

They are very helpful,

5
They are very sensitive to each case, helpful with ways to move forward. If it wasn’t for their help we are not sure where we would be. We would recommend them highly to everyone. Reviewed on: 8th July 2020
Selvarani Donowa's avatar
Selvarani Donowa

Stepchange have me peace of mind when I was extremely low

5
Customer service was excellent - second to none - all staff were experienced, knowledgeable and above all sympathetic - extremely supportive in what was and still is a difficult time for me and my finances Reviewed on: 8th July 2020
Rob 's avatar
Rob

Fantastic Advise

5
Step Change was instrumental in changing mt life from a life of struggle and depression to being able to allow new to take a breath with all my debts. Reviewed on: 8th July 2020
Anodam's avatar
Anodam

My plan

5
They give excellent advice and are there if you need help and help you to get back on the right path with your debt Reviewed on: 8th July 2020
Cheryl's avatar
Cheryl

Amazing Service

5
I was so nervous about contacting step change to help me with my debts. Ever since I made that first phone call to start my debt management plan I have had such a big weight lifted off my shoulders. Every member or staff I have spoken to have been helpful and understanding. I was always one of these people who would rather ignore the debts than get them sorted. I also feel the budget review helps in the long term of how to manage your money moving forward. I am One month from being debt free and I never thought I would ever be in this situation 2 years ago when I first reached out to step change. It really is life changing and I couldn’t thank them enough! Reviewed on: 8th July 2020
Louise's avatar
Louise

The best

5
My problems have solved when it comes to finances. Reviewed on: 8th July 2020
Godwin Fiadonu's avatar
Godwin Fiadonu

Excellent service giving you the peace of mind to face the future.

5
When I first turned to step change, I was extremely anxious and didn’t know where to turn. They helped me work out a budget and gave me the courage to face the future. Reviewed on: 8th July 2020
Reid's avatar
Reid

Life saver

5
I had debts mounting up and there was no way I could afford to pay them all back I had bailiffs knocking on my door. One call to step change we decided a debt management plan was the best way to go, creditors were off my back and receiving a payment I could afford everybody wins Reviewed on: 8th July 2020
Katie john's avatar
Katie john

Great Debt support Advice

4
Having had support from Step change for a number of years they have given me peace of mind with my debts helped put my mind at rest and helped stop all those horrible red letters coming through the post. I have recommended step change to a number of people who have experienced debt problems over the years. They to are so pleased with the service provided. Reviewed on: 8th July 2020
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Wish to remain anonymous

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