Write a review

Newsletter

Go to business site

StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

View other StepChange products

4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

Read all reviews See your review

About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Brilliant so helpful

Helped me when I needed to. Be reassured that I there wasn t only Me who had got myself into an impossible situation that I could see no end out of the dark tunnel Reviewed on: 8th July 2020

Saved me my life

No hassle and a weight taken off my shoulders. Thank you Reviewed on: 8th July 2020

Very good service

They are all very understanding and don't make you feel ashamed to be in dedt Reviewed on: 8th July 2020

Excellent service

I am receiving excellent service from stepchange since last 6 years , the team is very supportive and helpful I am really happy and much more relaxed since I am with stepchange. Thank you stepchange. Reviewed on: 8th July 2020

Excellent service, advice, and support all along my debt problems

I'm very happy with StepChange even with one month I was having money problems I could miss a month and carry on with payments the month after. Over all a very satisfactory service. Reviewed on: 8th July 2020

Enjoyable

Very professional in all they do Reviewed on: 8th July 2020

StepChange does what it says it does.

It's helped me clear a particular debt that was like a millstone around my neck. Reviewed on: 8th July 2020

Excellent

Excellent customer service and helpful staff very friendly and professional Reviewed on: 8th July 2020

The wonderful people

Thank you so much for helping me and saving my family life.thanks Reviewed on: 8th July 2020

Support and empathy tailored to me

Not knowing which way to turn, they made it so easy, with no judgment. I felt like a valued member of society and not someone who had been blamed For making bad decisions. I feel empowered and free. I can see my debt coming down which is empowering. I’ve kept to my side of the contract by not taking out any further credit. It’s very hard because I have no disposable income left at the end of the month but I can’t wait to be debt free and I know I can do it supported by StepChange Reviewed on: 8th July 2020

Do you have a different StepChange product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Debt advice
from Business Debtline 4.33 from 28 reviews
Debt solutions (discontinued)
from Freeze Debt (inactive company) 4.12 from 2 reviews
Debt Collection
from Link Financial 3.98 from 3 reviews

Want to see more from StepChange?

Mortgage Broker
from StepChange 4.26 from 6 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub