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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

MR mark steven

Outstanding help I've cleared 50 per cent of substantial debt because of stepchange the advice second to none Reviewed on: 8th July 2020

Very helpful and easy to talk to

I was very stressed and didn’t know what to do about my debts, but step change helped me and set up a plan I could afford. Now I will be debt free by next year. Thank you Reviewed on: 8th July 2020

Superb Service

They are so helpful at your time of need Reviewed on: 8th July 2020

Very helpful

Overall very helpful website is easy to work your way through. Reviewed on: 8th July 2020

Great and Reliable Service

The charity were so easy to communicate with from the beginning. Staff were patient and made the process of getting help and advice really un-threatening and straightforward. They send regular updates and have been easy to work with. Reviewed on: 8th July 2020

Stepchange

Stepchange has always been very helpful both initially in helping me find a solution to my debts that was suitable for both myself and for my creditors and also in explaining any changes to my DMP such as creditors selling on my debts. Very friendly, helpful and extremely professional staff and providing regular updates and informative emails. Reviewed on: 8th July 2020

So Helpful

stepchange are amazing and took away the stress of my finances when we couldnt manage anymore and didnt know where to turn.in less than 2 yrs we will be debt free. Reviewed on: 8th July 2020

Extremely helpful

Everyone one you talk to at Step Change are very helpful and understanding and treat you with respect Reviewed on: 8th July 2020

Lifesaving service

StepChange helped me when I was in total despair. Reviewed on: 8th July 2020

great service

Tell us a little more about your experience...I will recommend them to friends and family as their services are great. Reviewed on: 8th July 2020

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