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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18667 reviews)

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4.92

Based on 18,667 reviews, last reviewed 23rd Jul 2026

75640% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

Professional, friendly and vey helpful. Professional, friendly and vey helpful.i have been completely happy with StepChange services and recommended Stepchange to whom ever i known . Reviewed on: 23rd July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18667)

Review of the StepChange, Debt advice:

A friend told me about step change I was so worried...

A friend told me about step change I was so worried about my dept paying out more than I could I wouldn't no what I would of done without there help its Excellent service allows me to carry on without that worry . Reviewed on: 27th May 2025

Pillar of support

Having been left with a lot of debt from a previous relationship, I was scared that I would drown in it and not be able to support my young family. Step Change were so supportive and they have always reassured me whenever I’ve needed to check on something that I’ve received from my creditors or adjust my plan. I was so worried about asking for help but I really didn’t need to be and I wish I’d have turned to them earlier. Reviewed on: 8th July 2020

Always there to give a helping hand with the right advise

I was left with thousands of pounds of debt when I split from my ex wife and was on the verge of giving up until a friend mentioned step change so as a last resort I made that call and I’m glad I did because now I’m making regular affordable payments to my creditors and now slowly building my life back thanks to step change Reviewed on: 8th July 2020

Awesome

Helpful and honest. Perfect service that makes such a difference to the circumstances I found myself in. Thank you! Reviewed on: 8th July 2020

Excellent service provided from you.

I have a great experience about step change,you are the life saver and very best .I strongly recommend the people who are struggling their lives can join you and spend good life .best wishes for you always. Reviewed on: 8th July 2020

Great service

Staff are friendly and efficient, they make you feel like they genuinely care about you. I'm very happy with the service I've received and would definately recommend them to family and friends Reviewed on: 8th July 2020

Both myself and my wife could not have survived the past three years without the help of StepChange.

I became mentally unwell and was unable to work as a teacher. Also my wife became critically ill and financially we could not cope with bills. StepChange helped us both to manage our outgoings into one monthly bill which would be affordable. This has allowed both of us to regain our health and within a few years we will at last be debt free. Reviewed on: 8th July 2020

Helpful and understanding

Helped me not to worry, have supported me by freezing payments whilst furloughed. Great charity. Reviewed on: 8th July 2020

Absolutely brilliant

Stepchange are the best support I've ever received! Great customer service A+++ Reviewed on: 8th July 2020

Life savers

I did not know where to turn, and Step change sorted everything out, another year and a bit and I’ll be debt clear. Reviewed on: 8th July 2020

Sound Stepchange Advice!

Stepchange helped us at a really stressful time, their help & understanding was an invaluable first step on our journey to being debt free! Reviewed on: 8th July 2020

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