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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Thankyou

Stepchange have saved my sanity; they helped me when i needed it the most, i dont know where id be now without their help and support Reviewed on: 8th July 2020

Brilliant

55k down to 10k. Few hiccups along the way but have looked after me when unforeseen circumstances came along. Great firm Reviewed on: 8th July 2020

Brilliant support

very informative and supportive, helped me budget and contacted my creditors with the proposed debt management plan. Best thing I did contacting them. Reviewed on: 8th July 2020

Always there to listen.

I got myself in a bit of a mess with debt. I felt like everything was going wrong and it was affecting my mental health in a bad way. Stepchange helped me manage my debt and eased the pressure 10 fold. Thank you Reviewed on: 8th July 2020

Amazing and helpful

I’ve had a plan for 7 plus years and they have help every step of the way. Keeping the wolf from the door, I wouldn’t have got out of my financial mess I was left in by a ex with their kind and helpfulness. Absolutely amazing!!!! Couldn’t speak highly enough about them Reviewed on: 8th July 2020

Excellent to use

I have used Step Change and they get you on the correct path to sort out your problems. They don’t push you into a plan that won’t work for you. The staff talk to you in a friendly way and don’t talk down to you or say how silly you are all in all Step Change put you at ease and work with you and keep you up to date all the way through setting up your plan. Thanks to them they took a lot of weight off my mind. Thank you for the help Reviewed on: 8th July 2020

Great Help

What a relief,having buried my head with my problem dept ,one phone call a few forms to fill in and back to my normal happy self, Thank You for all your help Reviewed on: 8th July 2020

Empathetic orginisation!!

I don't know where we would of been today if we hadn't found Stepchange! The staff are empathetic understanding and listen to your individual needs and advise you according to your circumstances. Everybody's personal finances are personal to you and I feel that I was able to listen to helpful and guided advice from the team. I have found that I have now organised my finances in a better arrangement which is affordable to each individual household. I couldn't of asked for any better support than what I have already received so far and ongoing support into the rest of our time with Stepchange. I would definately recommend speaking to them if you are struggling and needing help straight away I am so glad that I did this, and I would recommend them to friends and family and anyone else that is needing the guidance & support that I receive from them. Don't delay get organising and budgeting your debts! You will not be dissapointed. Reviewed on: 8th July 2020

Stepchange not only helped with my financial situation but also my mental health

Advisors are always ready to listen and allow me to talk at my own pace. Thank you!!! Reviewed on: 8th July 2020

My vote for step change

Made my life changed made me in more control and amazing service. Reviewed on: 8th July 2020

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