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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

I was a nervous wreck with debts piling up after bei...

I was a nervous wreck with debts piling up after being made redundant. Stepchange was recommended by a family member and it was the best thing I ever did. They talked me through everything and set up a manageable payment scheme. Reviewed on: 19th May 2024

Help needed when was not sure what to do

I had run into debt after losing my job of 20 years and was being in an income but not to what I was used too. Approached Step Change for advice and they were amazing and so caring. No judging just help which is what I needed x Reviewed on: 8th July 2020

My debt management at ease

But for step change, l would have opted for bankruptcy which would have had far more consequences in future. But now l can relax and watch step change do the bidding on my behalf. Reviewed on: 8th July 2020

Najlepsi

Bardzo szybka pomoc w trudnym czasie specjalisci w swojej dziedzinie fachowa pomoc najlepsi Reviewed on: 8th July 2020

Help when needed

I have been amazed with all my past contacts with Step Change - they are always there when I need them. Thank you very much. Reviewed on: 8th July 2020

Thank you Step Change.

Thanks to Step Change, I sleep again at night! Reviewed on: 8th July 2020

Understanding and helpful

Extremely pleased with the non judgemental way that step change have helped. This has changed my life and taken the pressure away. Reviewed on: 8th July 2020

Excellent

I have always felt at ease when discussing difficult matters as they provide a very friendly and helpful service. I would highly recommend Reviewed on: 8th July 2020

Kind and helpful

The people at StepChange are always there when you’re worried about your finances, and they will do everything they can to help. I couldn’t manage without them. Reviewed on: 8th July 2020

...and Breath

Following a very serious motor cycle accident, and an unscrupulous business take over, I was left with frontal lobe damage, no business, no income, a revised down credit rating and personal and business debt of nearly £70k. Step Change cut through all the emotion, have a proven track record, are trusted by creditors and the judicial system alike, and with their support I'm climbing out of my hole. It's long climb, but all being well Oct 2023 I'll be debt free. With Step Change behind me, I'm grateful to be sleeping better, and rebuilding my life. Reviewed on: 8th July 2020

Very helpful

looked after my debts and made sure I could pay them without struggling myself Reviewed on: 8th July 2020

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