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StepChange: Debt advice reviews

Name: Debt advice
Rating: 4.92 (18671 reviews)

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4.92

Based on 18,671 reviews, last reviewed 30th Jul 2026

75720% increase in 5 star reviews

in the past 90 days

1600% increase in 1 star reviews

in the past 90 days

97%

Latest highest rating:

5

It was good. It was good. Staff communication etc… Reviewed on: 30th July 2026

Latest lowest rating:

1

You can not get in touch over the phone unless it’s... You can not get in touch over the phone unless it’s early morning or you are in luck, meaning it would be time off work to call. When I have got throu... Read more Reviewed on: 22nd June 2026

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About this product

StepChange offer free and impartial advice to people who want to be free of debt.

The StepChange team will take time to understand your situation and then give you tailored advice based on your circumstances. StepChange can support you through a wide range of debt solutions including debt management plans and IVAs.

StepChange debt advice reviews help you find out what it’s really like to be a customer. If you’ve used StepChange before, you can also leave a review and share your experience.

Awards

Company of the year 2025

Awarded to the consumer credit company rated highest in customer reviews.
Best financial support provider 2025

Awarded to the financial support provider rated highest in customer reviews.

StepChange Debt advice reviews (18671)

Review of the StepChange, Debt advice:

Great, helpfully service

Really helpfull and knowledgeable people. The advisor gave me advise and guided me through the whole process to set up my debt management plan. Now, I don't wake up during the night worrying because I know my financial situation getting and my debt is reducing. Reviewed on: 7th June 2025

Fantastic

The work these wonderful people do is amazing the worry that was lifted from me from the very first call was unbelievable, there is no judgement they just listen then help you. They are truly fantastic. I thank you all of you. Reviewed on: 8th July 2020

So helpful

Thank you step change for being so helpful! Every advisor is so kind and understanding :) Reviewed on: 8th July 2020

My future begins now

Thanks to stepchange I can finally see light at the end of what has been a very long and dark tunnel. Professional service, reassuring staff and they made me feel so more positive after feeling I had nowhere to turn to for so many years. Too many people fall into the financial trap of debt, however with excellent help and advice from Stepchange I can now sleep at night and not worry what could have happened without them. Many Thanks to all the staff Reviewed on: 8th July 2020

The best step to changing my life

My partner was ill and I was losing everything I put myself in so much debt, I just didn’t know a way out of the troubles I was in then, I heard of step change Which was around 7 or years ago. I now have about a year left to be debt free. Just saying there not doctors or nurses but they save your life all the same. Thanks to a wonderful organisation Reviewed on: 8th July 2020

Excellent service

Excellent service cannot recommend them enough. If you have any money worries they will support you and give you the best advice for your situation. Reviewed on: 8th July 2020

Caring Company

The staff have always been very professional, very helpful and there are lots of useful tips for better budgeting. Reviewed on: 8th July 2020

Top class

Excellent service and advice very helpful with my debt problem Reviewed on: 8th July 2020

Help me to pay my debt without any hassle thank you

I involved in loans and credit cards step change helped me Reviewed on: 8th July 2020

Great

really helpful in any situation. Thank you Reviewed on: 8th July 2020

stepchange is excellent

Staff are great and have taken less time to resolve my issues. I always recommend this company to people I know in similar circumstances. Reviewed on: 8th July 2020

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